topic New full ink is not dispensing but printer detects as full cartidge so won't allow replacement - Can in Office Printers

New full ink is not dispensing but printer detects as full cartidge so won't allow replacement - Can

Coolster65 — Mon, 04 Mar 2019 15:22:41 GMT

I replaced the Magenta ink cartridge in my Canon MB2720 when printer required it but the color has not started flowing. I have cleaned and deep cleaned the heads trying to get it flowing but no luck

I cannot find a way to re-seat the cartridge because the printer won't offer up the cartridge track since none of them are detecting as empty

Please help

Re: New full ink is not dispensing but printer detects as full cartidge so won't allow replacement -

ArthurJ — Thu, 07 Mar 2019 17:36:44 GMT

Hi Coolster65,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.