https://community.usa.canon.com/t5/Office-Printers/Image-Class-D1520/m-p/268355#M8423 <P>Just bought this printer and hooked it and downloaded the drivers etc. &nbsp;Tried to print and get the error message no paper in tray. &nbsp;The tray is full of paper. &nbsp;Do I need to box it up and ship it back?</P> Mon, 25 Feb 2019 17:02:48 GMT Goose97r 2019-02-25T17:02:48Z https://community.usa.canon.com/t5/Office-Printers/Image-Class-D1520/m-p/268355#M8423 <P>Just bought this printer and hooked it and downloaded the drivers etc. &nbsp;Tried to print and get the error message no paper in tray. &nbsp;The tray is full of paper. &nbsp;Do I need to box it up and ship it back?</P> Mon, 25 Feb 2019 17:02:48 GMT https://community.usa.canon.com/t5/Office-Printers/Image-Class-D1520/m-p/268355#M8423 Goose97r 2019-02-25T17:02:48Z https://community.usa.canon.com/t5/Office-Printers/Image-Class-D1520/m-p/268921#M8450 <P>Hi Goose97r.</P><P>&nbsp;</P><P>So that we can best assist you, we will need some more information. Please answer the questions below:</P><P>&nbsp;</P><P>1. What is the paper size that appears in the"No Paper" error message?</P><P>&nbsp;</P><P>2.&nbsp; What size is the paper that you are using with the printer?</P><P>&nbsp;</P><P>I look forward to your reply. If you need immediate assistance, please call us at&nbsp;1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).</P> Tue, 05 Mar 2019 21:39:44 GMT https://community.usa.canon.com/t5/Office-Printers/Image-Class-D1520/m-p/268921#M8450 Patrice 2019-03-05T21:39:44Z