topic Re: Unable to install the driver to my printer in Office Printers

Unable to install the driver to my printer

Anat — Sat, 09 Feb 2019 08:51:52 GMT

Hello everyone!

I've tried to update the driver via USB, but it doesn't seem to work.

I've tried different USB ports, and I've tried to turn the printer off and removing the cable and connecting it back.. but nothing seems to work.

Thanks in advance!

Model: Canon i-SENSYS LBP6030w

Win 10 64 bit.

jrhoffman75 — Sat, 09 Feb 2019 14:18:10 GMT

See this video. You can fast scroll to about the 4 minute mark.

Anat — Sat, 09 Feb 2019 15:52:09 GMT

Hey John,

Unfortunately this video isn't helpful.

I've already installed the software, I just want to download the driver and it doesn't work..

jrhoffman75 — Sat, 09 Feb 2019 15:56:27 GMT

Are you using the cable that came with the printer? And the software on the computer is running when you connect?

Anat — Sat, 09 Feb 2019 16:05:14 GMT

Yes.

The software is working and I'm able to print documents, I just unable to update the driver.

jrhoffman75 — Sat, 09 Feb 2019 16:23:38 GMT

OK. So the printer is working, you just can't update software.

I don't have an answer. If no one else jumps in before Monday give your local Canon support center a call.

Anat — Sat, 09 Feb 2019 16:27:45 GMT

I hope that someone will reply because I live in Israel and we don't have a support line here.

Thanks anyways!

Anat — Thu, 14 Feb 2019 07:19:10 GMT

Anyone??