topic Re: ImageClass D 420 in Office Printers

ImageClass D 420

HRotberg — Sun, 04 May 2014 13:56:33 GMT

I have an ImageClass D420 printer, and there is now a 1/8th" vertical stripe down all pages that I print. It is unreadable, the ink flakes off, and the stripe is indented into the paper. I have cleaned the Fuser Roller 5 times and it is still there. What should I do?

Re: ImageClass D 420

Patrice — Tue, 06 May 2014 21:19:34 GMT

Hi HRotberg.

I will be glad to assist you. I would like to ask a few questions about the issue.

What is the model number of your toner cartridge?
Does this happen with copies from the machine also, or just prints from the computer?

I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: ImageClass D 420

HRotberg — Tue, 06 May 2014 22:43:58 GMT

thanks-

the cartidge is 104 Starter

Yes, it happens with copies too.

Heidi