topic Re: Scanning Error of MF232W in Office Printers

Scanning Error of MF232W

goodsun111 — Wed, 26 Dec 2018 00:33:52 GMT

I don't know how to scan by using MF232W.

I did several times to install 'Scan Utility' in below site but it doesn't work.

(https://www.usa.canon.com/internet/portal/us/home/support/details/printers/black-and-white-laser/imageclass-mf232w/imageclass-mf232w?tab=drivers_downloads)

I have used win 10 and installed the driver for win 10 correctly.

The following error message appears.

Re: Scanning Error of MF232W

Patrice — Thu, 27 Dec 2018 15:57:11 GMT

Hi goodsun111!

I will be glad to assist you. However, I will need to ask a few questions. Please answer the questions below:

1. What happens when you click the Software tab on the driver download page, and then click Download for the MF Scan Utility?

2. Which web browser are you using to download the file?

3. Are you saving the file before you run it?

4. If you open your Downloads folder, do you see a plain yellow folder icon with the name: "win-mfscanutility-v1700"? If so, please open it and keep opening any other folders until you see the Setup.exe file that is listed as an Application. Are you able to install the program?

I look forward to your reply with the information I have requested.

If you need immediate assistance with issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: Scanning Error of MF232W

goodsun111 — Thu, 27 Dec 2018 17:21:45 GMT

I solved the problem.

Thank you

Re: Scanning Error of MF232W

bhaskar — Sun, 02 Aug 2020 13:27:28 GMT

Hello, I am having same problem. How you solve the problem