topic Scan to Email issues in Office Printers

Scan to Email issues

mflatley — Fri, 21 Dec 2018 15:02:58 GMT

Hi,

I recently upgraded to Windows 10 Pro x64, and I am no longer able to scan to my email using Toolbox. I am using Outlook with Office 365, our email is IMAP, and the printer is an imageCLASS D1320.

When I click scan, it initiates and scans fine, however when it attempts to open outlook I receive an error "Cannot start Microsoft Outlook, The command line arguement is not valid"

I've tried re-associating file types, reinstalling the printer, reinstalled Office etc...

Any ideas?

Re: Scan to Email issues

shadowsports — Sat, 22 Dec 2018 14:56:33 GMT

Greetings,

Check your Outlook install for any disabled Add-Ins. Re-enable as appropriate.

If you are using multiple Outllok profiles, try setting one as the default and try again.

Re: Scan to Email issues

Patrice — Mon, 24 Dec 2018 19:57:35 GMT

Hi mflatley.

Please open the Documents folder in File Explorer. Next, right-click on a document and select Send to > Mail Recipient. Do you receive any errors?

If you receive an error, we will have to recommend contacting the support group for Microsoft.

If you do not receive an error, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).