topic No OCR Support for imageClass devices on macOS? in Office Printers

No OCR Support for imageClass devices on macOS?

TryingToScanOCR — Fri, 07 Dec 2018 18:55:42 GMT

Hello,

Canon telephone support just informed me that the imageClass 733C series multi-function printer I recently purchased does not support OCR (Optical Character Recoginition, or in other words, creating a text-searchable PDF of a scanned document) on macOS.

This is one of the primary reasons I purchased this device, it was advertised as being supported, and now I find out that it (apparently) is only supported on Windows.

I just wanted to see if I could get confirmation from the community (and / or any Canon support personnel here) before I investigate my options for potentially returning this device.

Thank you.

Re: No OCR Support for imageClass devices on macOS?

Danny — Mon, 10 Dec 2018 20:16:35 GMT

Hi!

So that the Community can help you better, we need to know exactly which version of macOS is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: No OCR Support for imageClass devices on macOS?

Hector — Tue, 15 Feb 2022 21:29:04 GMT

Hello,

Unfortunately the OCR software that comes with MF733Cdw does not work on the Mac OS. You can still use the scanner and printer with your Mac but the additional OCR software would not work. In that situation, you can check for any OCR software that works with your specific version of the Mac OS