topic Re: mfc634cdw display blanked in Office Printers

mfc634cdw display blanked

nrs634 — Sun, 07 Oct 2018 19:55:21 GMT

printer has been unplugged for about a month. it will print now, but the display is completely blank.

i have removed the plug from any surge protector, have tried the energy saver buttion and have turned the machine on and off multiple times.

what, please, do we need to do...we are traveling and need this thing to work!

thank you

Re: mfc634cdw display blanked

Patrice — Thu, 15 Nov 2018 16:15:28 GMT

Hi nrs634.

I will be glad to assist you.

Let's try to discharge any electricity that may be causing this issue. Please turn the printer off and unplug it from the wall. Please remove the power cord from the back of the machine as well. Next, press the power button 5 times. Once you have done this, please plug the cord back into the printer first, and then into the wall outlet.

If this does not resolve the issue, please call our Enterprise & Desktop Solutions Divisions at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: mfc634cdw display blanked

nrs634 — Sun, 18 Nov 2018 10:53:56 GMT

thank you for an answer, but do you think it is appropriate to take a month or more to answer a paying customer?

Re: mfc634cdw display blanked

Stephen — Sun, 18 Nov 2018 15:55:42 GMT

Hello, nrs634!

Welcome to the Canon Forums!

The Canon Community Forums aren't intended for immediate assistance, per the Forum Guidelines (found HERE). If your question is of an urgent nature, please call our US-based support team at 1-800-OK-CANON (800-652-2666) during normal business hours, or visit our support site for self-help options HERE.

If you're outside of the USA, please click HERE to find your support options.

Re: mfc634cdw display blanked

nrs634 — Mon, 19 Nov 2018 02:03:48 GMT

i understand the boiler plate.... now that I see the result, I have to say that that makes posting here a waste of time, doesn't it?

anyway, I'll know better next time.

thanks.