topic Re: Cannon C5550 Scanning Issue in Office Printers

Cannon C5550 Scanning Issue

Matt-HS — Mon, 12 Nov 2018 14:59:46 GMT

Hello,

When i try to send a document to myself via the printer, i get an error saying " Place the original on the platen glass"

It does it no matter how many pages i try to scan & send.

Has anyone seen this issue before?

Thanks

Matt

Re: Cannon C5550 Scanning Issue

Tiffany — Mon, 12 Nov 2018 15:07:20 GMT

Hi Matt-HS,

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

Thank you!