topic Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help! in Office Printers

MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

tbd — Thu, 06 Aug 2015 18:19:57 GMT

Hello,

I have been dealing with this problem for weeks now. When i called support, they told me it was my computer, that it was "running slow" and that i need to pay for their service - that fixing errors in my registry would fix the problem.

However, i have my own registry cleaner and that isnt the problem.

Every time i print something, the printer will print the first two pages, and then beep, giving me the error "paper size and settings mismatch Drawer 1" - I have everything set to letter - in the driver, on the printer, etc.

I do nto understand why it prints two pages and then tells me there is a mismatch. If i open and close the drawer, it will print the second page again and then the third page, and give me the same error again. rinse and repeat.

This also happens when multiple documents are spooled. I send three - one page documents, it will print the first and second, give me the error, i open and close the paper drawer 1, then it prints document two and three - then gives me the same error - i open and reclose and it prints the thrid document...

I am just baffeled.

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

Jason — Thu, 06 Aug 2015 18:31:28 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

Also, we wanted to mention that it sounds like the number you reached was not an official Canon support number, as we do not charge for support. If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

tbd — Thu, 06 Aug 2015 18:37:13 GMT

Hi Jason,

Thank you for your quick response. I am running windows 7 home prremium - 64 bit. I can run a diag and provide if you wish.

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

tbd — Thu, 06 Aug 2015 19:46:04 GMT

Called Tech support - I had the wrong one the first time - y-yogi or something like that.

Hooray he fixed it!!!!

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

petrakid — Sun, 06 Sep 2015 11:43:36 GMT

Could you please write out what you had to do? I am having the SAME EXACT problem all of a sudden and it's with the same model printer. Since I only work out of this office once a week, I can't really sit on the phone with Canon (I work out of this office after hours).

Thanks!

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

cwyoung — Sun, 24 Jul 2016 16:57:41 GMT

I have the same problem, it has been driving me crazy for weeks!

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

cwyoung — Sun, 24 Jul 2016 16:58:17 GMT

What was the solution?

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

TeeKay — Sun, 26 Aug 2018 23:15:10 GMT

I know it is an old thread, but I too have this exact same problem with this exact same printer.

As far as I can tell from a few threads I have read, the printer measures the time for the paper to travel through it. If it is not within the expected time window it prints this message.

If anyone has any ideas on how to solve this problem I'd be really grateful.

I have the latest firmaware and printer drivers. The document paper size and the drawer paper size are both set to A4 .

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

Sonya1 — Mon, 27 Aug 2018 11:36:20 GMT

Hello TeeKay,

I understand a paper mismatch error occurs when you attempt to print with your Color imageCLASS MF8580Cdw. The mismatch paper error usually means the paper that is loaded in the printer doesn't match the paper size setting on your computer. For clarification, do you mind answer a couple of questions about your situation?

(1) Does the error also occur when you make a copy after placing a document in the printer and selecting COPY and the BLACK or COLOR START?

(2) What is the actual size of the paper (e.g. 8 1/2" x 11", 8 1/4" x 11 3/4", etc.) that is loaded in your printer?

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

TeeKay — Mon, 27 Aug 2018 20:23:22 GMT

Hi Sonya1,

I just checked and the paper size mismatch error occurs both if I copy a document using the ADF as well as if I send a print job from my computer.

I am using A4 paper (210x297mm). Both the printer and computer are both configured for A4 paper.

I have the printer set to A4 plain 2 - as I'm using an 80g/m2 paper.

Thanks in advance for any further assistance you can give me.

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

James_C — Wed, 29 Aug 2018 08:11:38 GMT

Hi TeeKay

Based on what you describe, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

alpaslandursun — Fri, 27 Dec 2019 17:46:22 GMT

why call canon ? here not writen?

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

Darius — Fri, 27 Dec 2019 19:36:47 GMT

Hello alpaslandursun.

The forums are intended mainly for Canon users to help other users.

Some errors or malfunctions indicate problems that may require service to correct. We are unable to arrange for printer service through the forums.

Phone-based support can walk you through additional checks and, if they don't correct the problem, they can arrange for service or other options available through Canon.

If you need immediate assistance with this issue and are located in the U.S., please contact us using the numbers and information at http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

alpaslandursun — Fri, 27 Dec 2019 19:43:22 GMT

Thank you ,I am first message writen a week ago and wait

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

alpaslandursun — Fri, 27 Dec 2019 19:43:52 GMT

I am call phone help okay thank you

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

alpaslandursun — Fri, 27 Dec 2019 19:54:59 GMT

First person writen 2 years ago and no answer I’m writen and two products expert no answers and says bla bla bla thank you canon

Re: MF8580 prints two pages, then gives paper size and settings mismatch error. Help!

PrintAtHome — Wed, 14 Jul 2021 19:25:57 GMT

After 6 years I can post the solution.

I've had the same problem since the beginning of Covid.

When the papter tray was filled to the brim with paper, the printer printed.

With 20 sheets less, the error message appears.

The problem was that the feeder roller was covered with dust.

I just wiped it off with my fingers. I don't need to remove it.

remove the paper tray

press: menu 2 8 menu

select:: copier function viffnc fd-r-chg

clean the feeder roller

https://youtu.be/5MVQtNn-T5g