Duplicate PC Names in Scan To Destination - MF634Cdw

Garv — Thu, 02 Aug 2018 01:39:09 GMT

I've got an issue that's driving me nuts when trying to scan to a computer on the network directly from the printer - there are duplicate computer names in the destination list. From the Home screen I tap the "Scan" icon then select "Computer". On the next screen is where I'd select the name of the PC I want to send the scan to (PC1, PC2, etc). Most of the time the name of each PC appears more than once and scanning usually fails when picking one in the list.

Scanning does occasionally work after going though multiple failures and repeating the above process 3 or 4 times.
Rebooting the printer or re-registering the scanner on each PC may sometimes work, but the fix doesn't last.
I know there are other methods for scanning, but this one offers the fewest steps and gives users the ability to quickly select the type of scan - PDF, Jpeg, etc.

I'm looking for some help from someone who has run across this in the past. Thanks in advance.

Details:

Imageclass MF634Cdw with static IP & wired connection

Windows 10 Pro computers using wired connections, admin accts.

IPV6 is disabled on PCs

Printer software installed: MF632CMFDriverV5401W64usEN

MF Scan Utility software Installed: MFScanUtility_V1500_EN

Re: Duplicate PC Names in Scan To Destination - MF634Cdw

Sonya1 — Fri, 03 Aug 2018 13:40:45 GMT

Hello Garv,

I understand your Color imageCLASS MF634Cdw has duplicate PC names listed in the Scan to Destination section.

If you have not already done so, to resolve your issue, I recommend you uninstall the drivers and MF Scan Utility scanning software from all of your computers, restart your MF634Cdw then download and re-install the drivers and MF Scan Utility scanning software, and restart your MF634Cdw (one more time).

If the issue persists, I recommend contacting us at 1-800-OK-CANON (1-800-652-2666) for further assistance. I understand that the forum may be your preferred method of communication; however, speaking with our telephone technical support group will be very beneficial in this case.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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Duplicate PC Names in Scan To Destination - MF634Cdw

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