topic Re: Imageclass MF217W will only print a test page in Office Printers

Imageclass MF217W will only print a test page

steveroedde — Wed, 01 Aug 2018 01:39:18 GMT

Hi, My Imageclass MF217W is linked via LAN to my network I am running Winddows Vista 64 bit. I have this printer selected as default. I have the proper driver installed.

I can use various apps to run a test page.. but no app is able to print. The job never gets sent to the print que (but the test page does).

Please help!!!

Re: Imageclass MF217W will only print a test page

Sonya1 — Wed, 01 Aug 2018 14:30:53 GMT

Hello steveroedde,

I understand you are unable to print with your imageCLASS MF217w via your network from your Windows Vista 64-bit computer. For clarification, I have a few questions about your situation.

(1) Are you saying the test page prints but other files/documents do not print?

(2) Is there an error message appearing on your Windows Vista computer or your MF217w when you are unable to print? If so, please list the message verbatim.

(3) Before adding the printer to your computer, did you download and install the file named [Windows 64bit] imageCLASS MF217w/MF216n/MF212w MFDrivers (UFR II / FAX / ScanGear) from our web site?

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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Re: Imageclass MF217W will only print a test page

steveroedde — Wed, 08 Aug 2018 15:38:58 GMT

Thanks. The file listed in (3) solved the problem. It was odd that the printer worked for a few days.... then stopped responding. Regardless, it seem to have solved the problem. Thanks.