topic Re: Printer stops just before completing print in Office Printers

Printer stops just before completing print

jawisa — Sat, 14 Jul 2018 13:54:24 GMT

I have the Maxify 2720 printer and am having problems completing prints. When a job is sent is queues up the job and the printer starts up but it always stops printing after about 95% of the data is sent. It will then try to re-print with the same result. An example of this is a PDF with 3MB is sent but the printer stops after 2.9MB. Can anyone assist me with this problem. I am running windows 7 Service Pack 1 and the printer is connected to my home Wi-Fi network.

Thanks for any help you can provide.

James

Re: Printer stops just before completing print

shadowsports — Sat, 14 Jul 2018 16:36:35 GMT

James,

Is this all documents, or just this one .PDF?

Re: Printer stops just before completing print

jawisa — Sat, 14 Jul 2018 16:50:38 GMT

This happpens with all documents.

Re: Printer stops just before completing print

shadowsports — Sat, 14 Jul 2018 17:18:00 GMT

Greetings,

If it happens with all documents, then its likely the print driver. Question, are you printing directly from the native apps?

Acrobat for .PDF

MS Word for .docx files, etc?

What driver did you install? XPS or standard? Try whichever you didn't use previously. Uninstall the old driver first.

Your Printer

Re: Printer stops just before completing print

jawisa — Thu, 19 Jul 2018 01:03:38 GMT

I have tried all the drivers available and am still having the issue where there is a long pause before completing the print job. After this happens the computer or printer seems to want to reprat the same print job almost like it was not completed before.