topic IR2004N - Scaner User List in Office Printers

IR2004N - Scaner User List

KapilSoni — Tue, 24 Jul 2018 12:33:42 GMT

Dear Canon,

We have IR2004N, S/N: WDT07681. We created Scanner's User List in printer for top 10 VIP people in our office, however, it resets these 10 whenever we install drive in a new computer in LAN or re-install Printer Driver in any of computer in LAN. It adds the new user, and removes old ones from the list. This now, has become a very frustrating excerciese. Any one has any clues about it?

May be there is a patch or new installation beta release for drivers that does NOT do this activity.

regards

Kapil

Re: IR2004N - Scaner User List

Tiffany — Tue, 24 Jul 2018 12:43:49 GMT

Hi KapilSoni,

Thank you for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

Thank you!

Re: IR2004N - Scaner User List

KapilSoni — Tue, 24 Jul 2018 13:28:35 GMT

Hello Tiffany,

Yes, we had contacted the dealer and the dealer has given up. I believe it's something to do with the firmware and/or driver software. Can you please guide me, who and where to look for the person in firmware / driver software developer?

How to re-create the issue:

Step 1: Configure Scanner with List of 10 PC users.

Step 2: Now if one installs Printer+Scanner software, his name gets added, and one of old user gets removed.

There is no specific indication or option to disable AUTO ADD user in Scan Window at Printer!!!

Thanks!

Kapil