topic Unable to install driver after Windows 10 update in Office Printers

Unable to install driver after Windows 10 update

SipriusPT — Fri, 25 May 2018 12:38:57 GMT

Hello,

I notice that after the last Windows 10 update, Canon iB4050 connected as network printer have desapeared, from printing list.

Then after some search I discovered that I am having a problem with drivers, where I am unable to install from Windows Update, Windows printer list and also from the driver given by cannon. I have even tried to connect the printer through cable but same result.

I cannot see a way to install it.

When I try to install from canon driver:

The state of the device:

I have other computers using this network printer, and this one was the only one having this issue.

Re: Unable to install driver after Windows 10 update

Danny — Fri, 25 May 2018 12:37:23 GMT

Hi, SipriusPT!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: Unable to install driver after Windows 10 update

jrhoffman75 — Fri, 25 May 2018 13:26:02 GMT

Missing a key piece of information - did you log in on an administrator account?

Re: Unable to install driver after Windows 10 update

SipriusPT — Fri, 25 May 2018 14:07:35 GMT

yes, It prompts the admin login when is executed or if I try to install directly from cd-rom, but I receive always the same error message.

Re: Unable to install driver after Windows 10 update

SipriusPT — Fri, 25 May 2018 14:51:32 GMT

So Microsoft have released a new update, and it seems that it have fix the problem, now I can use the printer.

Thanks anyway!