topic Re: Toolbox in MF210 will not recognize documents in Feeder in Office Printers

Toolbox in MF210 will not recognize documents in Feeder

pkirouac — Tue, 22 May 2018 12:05:28 GMT

I have a Canon MF210 Personal Printer. Software provides a toolbox for Scanning purposes which I am accessing via wireless.

I perform the following actions (which have worked for me until today)

- Open Toolbox on computer and select "PDF"

- Scanning window opens

- "Select Source" has defaulted to "Platen Glass", with nothing else available in the pull down menu

- Trying to request scan results in a data error, which is expected, since there is nothing on the Glass, document is in feeder

What can I do to get the feeder recognized? It always recognized it before.

Thank you for any help you can provide.

Re: Toolbox in MF210 will not recognize documents in Feeder

James_C — Tue, 22 May 2018 23:30:07 GMT

Hi pkirouac

Are you running Windows 10 by chance? Also, which specfic imageCLASS MF210 series unit do you own? (MF212w,
MF217w, MF216n) etc? This information will help us to further assist you.

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Re: Toolbox in MF210 will not recognize documents in Feeder

pkirouac — Wed, 23 May 2018 00:48:25 GMT

I own the MF210 Series, and yes, running windows 10

Re: Toolbox in MF210 will not recognize documents in Feeder

James_C — Wed, 23 May 2018 14:00:33 GMT

Hi pkirouac

Since this product MF210 is neither sold nor supported in the USA, we do not have the resources or references to provide the information you have requested. For information and troubleshooting assistance, please visit http://www.canon.com and look for the support site closest to you geographically.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI