topic Re: Error message 255,0,0 when trying to scan in Office Printers

imageCLASS MF634Cdw Error message 255,0,0 when trying to scan

Quimbly — Thu, 25 Aug 2022 13:34:37 GMT

When I try to use the scanner on the printer, I get this error message:

"Error in scanner.

Follow instructions in the online manual.

Scanner driver will be terminated.

Code: 255,0,0 "

Both scanning and printing were working fine, but I have since moved offices and onto a new network. On the new network, I changed the IP address of the printer settings and printing works. Scanning gives the above error. I uninstalled the MF Scan Utiility, downloaded the latest version of the MF Scan Utility, and tried again, but got the same error.

I'm using Windows 10 Pro.

I haven't reinstalled the printer driver.

What should I do next?

Re: Error message 255,0,0 when trying to scan

Jenine — Wed, 16 May 2018 17:36:38 GMT

Hello kQuimbly!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what product you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Error message 255,0,0 when trying to scan

Quimbly — Wed, 16 May 2018 17:48:57 GMT

MF634cdw

Re: Error message 255,0,0 when trying to scan

Quimbly — Wed, 16 May 2018 23:20:57 GMT

Model: MF634cdw

Re: Error message 255,0,0 when trying to scan

diverhank — Sun, 20 May 2018 06:53:59 GMT

There's an existing thread that may help. Check this out:

http://www.community.usa.canon.com/t5/Office-Printers/MF-4890dw-Not-scanning/td-p/53835

Re: Error message 255,0,0 when trying to scan

Quimbly — Sun, 20 May 2018 20:31:20 GMT

After installing the main driver and MF scan utility and then reinstalling both, the error went away.

Re: Error message 255,0,0 when trying to scan

Jay51 — Mon, 22 Mar 2021 22:20:29 GMT

Here's a fix a got from a forum relating to the MF Toolbox. It worked for the MF Scanner as well. Best tip I've ever gotten on a forum. It follows exactly as I received it:

08-19-2015 10:36 PM

This simple fix I found online worked for me:

Start> in the run box type. Services.msc

Scroll down to Windows Image Acquisition (WIA)

Right click, select Properties

Check that Startup type is set to Automatic

Click Log On Tab

Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.

Click Recovery...Click on window next to First Failure, Scroll to Restart the Service. Hit apply.

Re: Error message 255,0,0 when trying to scan

asquirrel — Sun, 11 Apr 2021 23:40:16 GMT

"Click Log On Tab

Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.

Click Recovery...Click on window next to First Failure, Scroll to Restart the Service. Hit apply."

What OS are you running? I don't see that option under services.msc for windows 7.

Re: Error message 255,0,0 when trying to scan

Jay51 — Mon, 12 Apr 2021 00:55:02 GMT

I've been using Windows 10 pretty much since Microsoft first rolled it out and I think the Windows 10 installation initially created this problem back in 2015. Everytime I got an update for a long time, the update would reset the Windows Image Acquisition settings. So the specific steps in this solution may be particular to Windows 10 but I think checking and fixing the WIA settings should work in Windows 7. Here is something I found that applies specifically to Windows 7; I don't know if it will work but it seems similar to the one I used for 10:

Follow these steps:

a. Click on Start, in Search box type “services” without quotes.

b. Click on the service which is present at the top of the program list.

c. Scroll down to Windows Image Acquisition (WIA).

d. Double click on it and click the Dependencies tab

e. Make sure, all services Windows Image Acquisition depends on, are running

f. Switch to "Recovery" tab, and change all 3 drop-down boxes to "Restart the Service".

g. Make sure the 2 Reset boxes underneath say "1" in them.

h. Click Ok.

Re: Error message 255,0,0 when trying to scan

asquirrel — Mon, 12 Apr 2021 01:00:53 GMT

Thanks buddy for the response. This is what I was able to find with some digging that worked. Basically, I had to uninstall everything. Run a utility to make sure all registry settings are wiped, and then reinstall the printer driver from c:\. Then reinstall the scan driver.

https://community.usa.canon.com/t5/Office-Printers/Could-not-install-the-printer-driver-Try-to-install-again/td-p/279962

Hopefully, this will not happen again but I know it will. About half the time I use this MFC I have problems connecting to it. Going to try your solution next time

Re: Error message 255,0,0 when trying to scan

SDRoadster — Sun, 23 May 2021 14:40:39 GMT

I followed this process step by step and the same error continues to appear

Re: Error message 255,0,0 when trying to scan

SDRoadster — Sun, 23 May 2021 14:55:45 GMT

I am running Windows 10. Doing this and reconnecting the wireless settings using WPS on my router finally worked.

Re: Error message 255,0,0 when trying to scan

thomasjohnlynch — Sat, 31 Jul 2021 11:16:46 GMT

This did not work for my MFC743CDw. This printer is very disappointing. I have to uninstall it every time I have a power failure and the network reassigns IP address. Now it is wireless and its REALLY stupid and the scan function is mindless and can't connect for scanning in either direction. Prints fine, the UI is fine. Crap code and drivers on a crap code OS (Windows 10)

Re: Error message 255,0,0 when trying to scan

masakoando — Thu, 25 Aug 2022 02:37:49 GMT

It worked perfectly on my Windows 10 pro with MF445dw!! Thank you so much!

I called some tech support (I'm not sure it was actually from Canon) and he said it would take 1 hour, and I should subscribe to support service for 3 yrs $199, 5 yrs $299, etc. or pay one time fee of $99. I declined and did further research to get here. I really appreciate the information and clear instructions!!

Re: Error message 255,0,0 when trying to scan

vmedlock — Mon, 30 Jan 2023 23:49:06 GMT

For me the only solution that worked was to uninstall any canon installations I had, then I went back and put in my Printer MF743Cdw and I installed the recommended ones; it was just two downloads. After install, it worked again like it used to work. This was weird and random because mine had been working just fine too and all of the sudden I started to get that error and it was very frustrating as I lost an entire day of work trying to resolve this issue. Best to just uninstall and re install. Good luck everyone, seems to be a pretty common error based on these forums and feed.