Connection issues when band steering enabled

Hellomoto79 — Fri, 05 Jan 2018 19:52:59 GMT

I have a Canon Mf229dw and cannot connect to the network when the wireless AP has 5g band steering enabled. When that option is disabled on the AP, the printer can immediately connect and get an IP address.
Can anyone chime in with their experience on this particular configuration? I know the printer is only capable of connecting to a 2Ghz network, but in that case it is supposed to just connect to the 2G radio on the AP and NOT completely fail to connect (it's a dual radio AP).

Re: Connection issues when band steering enabled

James_C — Thu, 03 May 2018 08:22:16 GMT

Hi Hellomoto79

Based on what you described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

topic Re: Connection issues when band steering enabled in Office Printers

Connection issues when band steering enabled

Re: Connection issues when band steering enabled