topic Re: Canon Premium Metallic Photogloss ICC? - Pro-4000 in Office Printers

Canon Premium Metallic Photogloss ICC? - Pro-4000

scottg61376 — Tue, 13 Feb 2018 01:35:34 GMT

All, just had my Pro-4000 delivered. I had purchased some Canon Premium Metallic Photogloss roll paper from B&H, yet when I attempt to update the Media via the app, it is not showing this Canon Paper type. I did confirm via https://downloads.canon.com/nw/pdfs/product-showcase/bus-consumables/consum_LargeFormat.pdf that it is compatible with the Pro-4000.

I've searched everywhere and can't find it. Any help would be appreciated!

Thanks,

Scott

Re: Canon Premium Metallic Photogloss ICC? - Pro-4000

Crista — Tue, 13 Feb 2018 02:06:10 GMT

Hi scottg61376!

Thanks for joining and posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

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Re: Canon Premium Metallic Photogloss ICC? - Pro-4000

scottg61376 — Tue, 13 Feb 2018 10:38:27 GMT

That’s what I was looking for Crista, community assistance and feedback...have any to share?

Re: Canon Premium Metallic Photogloss ICC? - Pro-4000

jrhoffman75 — Tue, 13 Feb 2018 14:04:27 GMT

You might have better success calling Canon. This is a user supported forum, and if there are no particpants who have your device, or who know the answer, you won't hear anything.

Re: Canon Premium Metallic Photogloss ICC? - Pro-4000

scottg61376 — Wed, 14 Feb 2018 03:37:50 GMT

Thanks John, figured it might take a minute since this forum does seem to be very active.