topic Re: MB 2720 Cannot connect to mail server in Office Printers

MB 2720 Cannot connect to mail server

rinkugaya — Mon, 12 Feb 2018 18:26:14 GMT

Hi,

I have setup the mail server using the remote UI from my pc and tested the mail server connection to be successful on my web browser. I am using gmail as my mail server. However, when I try to scan document to email it from device directly, it throws an error 3418 which states that the machine failed to connect to mail server.

I have cross checked that the setup is correct as per the canon manual. Can anyone help me out with this issue.

Thanks.

http://ugp01.c-ij.com/ij/webmanual/Manual/All/MB2700%20series/EN/AFG/afg_remoteui_0106.html

Re: MB 2720 Cannot connect to mail server

rinkugaya — Tue, 13 Feb 2018 14:07:45 GMT

Any suggestions? Does it work for anybody?

Re: MB 2720 Cannot connect to mail server

Danny — Tue, 13 Feb 2018 16:18:20 GMT

Hi, rinkugaya!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: MB 2720 Cannot connect to mail server

rinkugaya — Wed, 14 Feb 2018 14:19:17 GMT

Changing the port to 587 with no SSL and usage of comcast smtp as per the below link helped resolve issue temporarily for now.

http://forums.xfinity.com/t5/Email-Web-Browsing/SOLVED-canon-printer-scan-to-email/td-p/1893231

But still can send scan using gmail. Please share resolution if available.

Re: MB 2720 Cannot connect to mail server

Michael — Fri, 04 May 2018 15:59:11 GMT

Hello.

If the credentialsd are being entered correctly on the printer, the issue would be related to your mail service. Contact your service provider to ensure that there are no possible settings that are active that would prevent access.

If you continue to have difficulties, find more help at Contact Us.

Re: MB 2720 Cannot connect to mail server

Ordinaryguy — Wed, 15 Sep 2021 23:16:30 GMT

Canon Scan-to-email Error 3418 with Gmail

The problem really is that Gmail requires authentication.

So after creating a Gmail account and email address for your printer, open the printer UI and fill in as per the manual.

Outgoing Mail server = smtp.gmail.com

Port Number = 465

SSL = Yes

SMTP Authentication = Yes

Press OK

Go back to your Gmail

In 'Manage your Google Account - Security', Setup 2 step Verification

Now set up an App Password for you printer.

Generate the password and copy, then paste it into the Printer UI Outgoing password.

Test Connection to email server