topic Weird scanning result. in Office Printers

Weird scanning result.

R3BOOOT — Tue, 06 Feb 2018 19:02:55 GMT

Hello!

I'm running a MF624cw (latest firmware and scan utility software) on OSX High Sierra 10.13.3.

All scanned documents in PDF (black & white mode) will appear as if they were messed with by aliens (for lack of a better description) please see example attached

If I scan in Greyscale mode, the documents will come out correctly. This happens when I scan from the bed or feeder.

Any ideas? Thanks!

Re: Weird scanning result.

James_C — Thu, 24 May 2018 08:26:02 GMT

Hi R3BOOOT

This may happen when selecting black & white scanning. Canon is working on a fix for this and recommends that you use Grayscale scanning in the interim instead of black and white scanning. If you need to use black and white scanning, try using Image Capture. Image Capture may be a little slower but it will not give you the black screen that you indicated.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Weird scanning result.

R3BOOOT — Wed, 20 Jun 2018 20:22:05 GMT

Thanks James. Problem resolved once I updated the driver and MF Scan Utility to the latest version today.