Scanning issues with a canon MF628Cw

usmalloyk — Wed, 06 Dec 2017 21:20:57 GMT

The scanning option on my printer won't work. Keeps telling me not contected to the computer. I have full wireless capibilites with printing and use to with scanning, not sure what changed or how to fix it,

Please advise

Kevin

Re: Scanning issues with a canon MF628Cw

James_C — Mon, 05 Feb 2018 23:24:11 GMT

Hi usmalloyk

I can help you resolve the scanning issue. I will just need to know what operating system you are running? Additionally, did you install the unit using the originial install CD or did you download the software from Canon's website?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

topic Re: Scanning issues with a canon MF628Cw in Office Printers

Scanning issues with a canon MF628Cw

Re: Scanning issues with a canon MF628Cw