topic MB272 Scanner won't connect, prints fine in Office Printers

MB272 Scanner won't connect, prints fine

mcmuet — Sat, 27 Jan 2018 15:57:13 GMT

MB2720 with iMac running 10.11.6 with firmware 3.040 and Canon IJ Scan Utility2 vers 2.3.5. Prints fine through WiFi or LAN ethernet cable. Neither connection works consistently for scanning. Reloaded the software following initial setup last night and it worked great scanning multiple times. This am not working again, though nothing different except the date. Have deleted and reloaded printer/scanner in System Preferences, rebooted computer and printer - these things work sometimes but not lately. Now scanner does not show up in System Preferences, only Printer. Really frustrating!

Re: MB272 Scanner won't connect, prints fine

Danny — Sat, 27 Jan 2018 16:07:59 GMT

Hi, mcmuet!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: MB272 Scanner won't connect, prints fine

jrylng — Fri, 30 Mar 2018 00:49:46 GMT

Same problem, has there been any fix?

Re: MB272 Scanner won't connect, prints fine

Michael — Thu, 03 May 2018 17:26:00 GMT

Hello.

Make sure that the latest drivers and IJ Scan Utility Lite are installed. The IJ Scan Utility is the program that controls the scanner. Visit www.usa.canon.com to download these items.

If you continue to have difficulties, find more help at Contact Us.