topic Re: MF628C Printer in Office Printers

MF628C Printer

usmalloyk — Fri, 08 Dec 2017 14:21:40 GMT

So I have updated the Driver and Scan patch on my new computer. I still cannot get the scanner to work, please advise with any ideas to fix this.

Thank

Kevin

Re: MF628C Printer

Danny — Fri, 08 Dec 2017 14:46:32 GMT

Hi, Kevin!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: MF628C Printer

usmalloyk — Fri, 08 Dec 2017 15:22:04 GMT

I am Running Windows 10 on a HP Laptop, that i just purchased. They were able to transfer all app's and data from my old computer. I have installed the updated driver and Scan Patch, but the scanning function won't work.

I have tried several times reinstall the driver. I can scan to the USB Drive, just not my computer.

Thanks,

Kevin

Re: MF628C Printer

usmalloyk — Fri, 08 Dec 2017 15:23:06 GMT

I have tried several times reinstall the driver.

Thanks,

Kevin

Re: MF628C Printer

Danny — Fri, 08 Dec 2017 15:33:41 GMT

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is an urgent situation, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: MF628C Printer

James_C — Wed, 07 Feb 2018 09:44:16 GMT

Hi usmalloyk

If you are unable to scan please click HERE for detail instructions to resolve the issue.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI