topic Re: MF211 can't scan, can't install driver, windows 10 64 bit in Office Printers

MF211 can't scan, can't install driver, windows 10 64 bit

Thales — Sun, 29 Oct 2017 13:32:58 GMT

I can print pages but when I try to scan today i can't. So I tried to update driver but i can't install it. It can't detect USB connection. But I could use printer, so USB connection is working.

When I push Scan button on the printer nothing happens. When I run MF toolbox it says "A supported scanner is not installed."

This problem occured after I begin to use Windows 10 64 bit. I was using Windows 8 64 bit before.

Re: MF211 can't scan, can't install driver, windows 10 64 bit

Thales — Tue, 31 Oct 2017 15:40:21 GMT

Why don't you help me?

Re: MF211 can't scan, can't install driver, windows 10 64 bit

Danny — Tue, 31 Oct 2017 15:42:48 GMT

Hi, Thales!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!