topic imageCLASS MF4450 MF toolbox can't find scanner in Office Printers

imageCLASS MF4450 MF toolbox can't find scanner

chris_2000 — Tue, 21 Feb 2023 14:58:16 GMT

My MF4450 scanner worked 3 days ago, but it stopped funtioning today after my windows 10 pro recent patch, I guess. MF toolbox 4.9 can't connect to the scanner, with error msg" a supported scanner is not installed". The most funny part is windows fax & scanner can scan via this scanner. I connected the scanner to my PC directly via USB. Any solution?

Regards,

Chris.

Re: MF toolbox can't find scanner

James_C — Thu, 02 Nov 2017 15:28:43 GMT

Hi chris_2000

Let's perform the following steps to resolve the error:

1. Open the Windows Desktop.

2. Right click on the MF Toolbox icon and click Properties.

3. Click the Compatibility tab, then click "Change settings for all users".

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

5. Attempt to scan from the MF Toolbox software.

If the issue continues, click HERE for additionally steps to do to resolve the issue.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MF toolbox can't find scanner

chris_2000 — Fri, 03 Nov 2017 13:45:00 GMT

Thanks, James, yes, it solved my problem.

Re: MF toolbox can't find scanner

landon99 — Wed, 03 Jan 2018 09:49:59 GMT

Fantastic! Thanks for your help. No idea why MF Toolbox should stop working after 2 years of no problems, but after wasting about 5 hours reinstalling drivers etc I came accross your post which solved the problem in seconds.

Thank you!

Re: MF toolbox can't find scanner

emprof — Sat, 13 Jan 2018 21:32:38 GMT

Please help: My mf toolbox 4.9 that I have used with my Canon imageclass 216n printer suddenly won't work. It's worked with Windows 10 but not now. I have uninstalled the software to no avail. I have installed the latest driver software for the computer, but that's not worked either. I have reinstalled the toolbox software, but no luck. The printer connected by USB does work.

Re: MF toolbox can't find scanner

thornthor — Fri, 23 Feb 2018 01:55:03 GMT

Ok...none of the fixes here worked for me. I had a different problem and found a diffrent fix. For me ..I clicked on circular window symbol. bottom left..typed in scan in search window...chose view scanners and cameras. My MF6590 scanner was not present.in scanner list .no scanners at all were shown. So I pressed add device...pressed yes to allow changes...pressed " next "on ....scanner wizard.....clicked on "have disk."......clicked .."browse "...on install from disk window...went to my MF6590 driver folder which was in my user download folder...opend the win2k_vista folde inside the MF6590 driver main folderr... that folder had 3 drivers in it....I chose the "MF20SCN "...driver..pressed open..finished the install....shut my computer down...restarted my computer...when the computer restarted ...it said installing new driver. When I went back to press on windows symbol and searched for "scan" and chose "view scanners and cameras"...this time ...it displayed a MF6500 scanner symbol in the scanner list that was installed. . So next I went to the windows symbol in bottom left again and typed in scan in search window...chose scan a document or picture....windows fax or scan program opened...I chose new scan...selected document profile...source flatbed...grayscale and jpeg 300 dpi....pressed scan with canon MF6590 in scan mode...and it scanned the document i had on the flatbed of the MF 6590.. Then since that worked ..I opened the MF tool box application 4.9.1.1 and this time it opened ...with no error message. Before these fixes it would usually say no compatible scanner..please install a compatible scanner...but this time that error message did not occur. I pressed pdf fom the MF tool box ..a dialogue window opened up to set pdf settings and I scanned the document on the MF6590 flatbed into a pdf via the MF toolbox app. Problem was resolved

Re: MF toolbox can't find scanner

emprof — Fri, 23 Feb 2018 02:20:57 GMT

At one point I did get my toolbox software to work again only to find it stopped working again (not recognizing the printer). I solved this problem by installing the Windows Scan offered free in the app store. It has worked just fine. You need to "preview" what you want to scan before scanning.

Re: MF toolbox can't find scanner

GregoryNazar — Wed, 11 Apr 2018 20:58:35 GMT

@James_Cwrote:
Hi chris_2000

Let's perform the following steps to resolve the error:

1. Open the Windows Desktop.
2. Right click on the MF Toolbox icon and click Properties.

3. Click the Compatibility tab, then click "Change settings for all users".
4. Put a check next to "Run this program as an administrator", then click Apply and OK.
5. Attempt to scan from the MF Toolbox software.

If the issue continues, click HERE for additionally steps to do to resolve the issue.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Hi,

This solution works partially for me: I can scan from MF Toolbox, bo I can't scan directrly from Canon device (I do it very often). I get message that MF Toolbox used by my scaner might not be installed on my computer.

Do you have any ideas how to fix it?

Re: MF toolbox can't find scanner

James_C — Thu, 03 May 2018 14:21:48 GMT

Hi chris_2000

There is a recommended patch to install if you are having issues scanning in Windows 10. Let's perform the following steps to download and install the scanning patch:

1. Click HERE to launch the download and driver page. Your operating system should automatically be detected.

2. Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3. Attempt a scan at this point.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MF toolbox can't find scanner

GregoryNazar — Thu, 03 May 2018 16:03:18 GMT

Hello James_C,

Thank you for your time and help 🙂

Luckily, solution to my problem was more simple:

1. Uninstall MF Toolbox.

2. Uninstall Drivers for printer.

3. Restart.

4. Close all aplications and deactivate anivirus. (I guess that's the solution - I've never had to do this, so I didn't the last time)

5. Run Driver package as administator, install. (I also run installer as administrator, before I didn't)

6. Restart.

7. Run MF Toolbox intaller as administrator, install. (I also run installer as administrator, before I didn't)

8. Restart.

9. Activate antivirus, run Toolbox and scan (I didn't have to run it as administrator) - works from computer and printer.

Cheers!

P.S. Patch didn't help...

Re: MF toolbox can't find scanner

James_C — Tue, 22 May 2018 22:23:32 GMT

Hi chris_2000

There is a recommended patch to install if you are having issues scanning in Windows 10. Let's perform the following steps to download and install the scanning patch:

1. Click HERE to launch the download and driver page. Your operating system should automatically be detected.

2. Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3. Attempt a scan at this point from the MF Toolbox software.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MF toolbox can't find scanner

emprof — Wed, 23 May 2018 13:50:08 GMT

Since the toolbox has been working of late, I probably won't change anything now. Sometimes the feeder doesn't work, and then I need to pull the power plug and reinsert.

Thanks for the suggestions and help.

Re: MF toolbox can't find scanner

GregoryNazar — Wed, 23 May 2018 14:23:48 GMT

Hi James_C,

After May's Windows 10 Update this patch no longer helps (if it have ever helped...). Europe's customer service tells me that I'm right and none of previous methods seems to work.

Solution that works provisionally for me (thanks to Wolrab from this forum):

Run Toolbox as administrator - it works if you scan from PC (if you installed everything without antivirus protection). Scanning from device is not possible. To workaround that I use Remote Desktop on my phone or tablet to control Toolbox (along with whole PC) while I'm next to device.

Re: MF toolbox can't find scanner

ssinha — Thu, 18 Oct 2018 06:41:16 GMT

Thanks, tried a lot of things before stumbling into it through search, saved me the day. Thanks

Re: MF toolbox can't find scanner

patriotmedical — Wed, 28 Nov 2018 14:17:48 GMT

Hi, I do have a MF8500C series and it can print but will not scane. I I deleted and re downloaded the Canon MF Toolbox 4.9, but it keeps giving me an message "There is no scanner connected. Please select a scanner". I can print from the same computer to the same printer. Other computers in the office is working fine. Just this one computer is giving this message. I tried your saggestion to run as admin and still didn't work. What els can I do?

Re: MF toolbox can't find scanner

Stephen — Wed, 28 Nov 2018 14:24:44 GMT

Hi, patriotmedical!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please call 1-800-OK-CANON (800-652-2666) weekdays.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: MF toolbox can't find scanner

patriotmedical — Wed, 28 Nov 2018 14:31:28 GMT

Windows 8 the Operating System, Connected through WiFi and Ethernet, Model: Canon Color Image Class MF8580Cdw. Like I said earlier a couple of computers with the same operation system is working. They can print and scan

Re: MF toolbox can't find scanner

Patrice — Thu, 29 Nov 2018 16:37:24 GMT

Hi patriotmedical!

I will be glad to assist you.

The first thing to confirm is that the printer is selected in the MF Network Scanner Selector. Please follow the steps below:

1. Click in the system tray.

2. Select the check box for the machine, and click [OK].

(NOTE) Up to ten computers can be connected at a time on a network to one product (scanner).

If this does not resolve the issue, then it is recommended that you uninstall and reinstall the drivers and MF Toolbox software, following the steps at the link below:

Windows 8, 8.1, and 10 Scanning for imageCLASS

If the error persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: MF toolbox can't find scanner

GregoryNazar — Thu, 29 Nov 2018 18:29:45 GMT

Hello, try this thread (36 pages of different solutions that sometimes for some people worked):

https://community.usa.canon.com/t5/Office-Printers/MF-Toolbox-doesn-t-work-on-Windows-10/td-p/147893

Sometimes Windows Update resolves the problem, sometimes reinstalling printer software with anti-virus deactivated (or even uninstalled), sometimes administrator privileges when launchint MF Toolbox, sometimes system enviromental variables... It's like a box of chocolates, you never know what you're going to get 😉

Re: MF toolbox can't find scanner

kniffe — Wed, 13 Feb 2019 20:17:10 GMT

Is no REAL SOLUTION to this issue...

I have it this year (2019) few time...

Some time has solved just restarting the PC and the printer...some time I reinstalled de software/drivers...

But I found the MAGIC solution... 😄

Trust me...I'm not use every day, but when I use I m ake from 50 up to 200 scans. (at 100 need to restart the process...). And I buy this model because I can scan from printer directly to PC...anyway...read my solution...100% working

-----------------------------------

0. I have Windows 10 (OS) and i7 and more at hardware...you need a server (or a 24h PC) if you are in a company network

1. Install a virtual machine solution - I installed Oracle VM Virtual Box (free version)

2. Make a virtulal machine with Windows 7

3. Configure a shared folder on your PC (server) and mount in the Win 7 machine (on a network, mount on every machine)

4. Install the printer on Win 7 virtual machine

5. Done. Scan form your printer to Win 7 VM (to shared folder) and all images will be visible over the network, to all stations.

----

P.S. Let's presume you will make a folder named "shared" on 😧 partion from your server/PC. Then, after you give all permissions, you need to create a subfolder in "shared", let's name "printer". On Win 7 VM you will set this path for your scans (you cannot set the root "D:\shared". Then on every station (or your Win10 PC) on desktop you can put a shortcut to "D:\shared\printer" folder. And you can change the icon of this shortcut...if you want... 😄 Now when you double-click on the new shortcut you will get instant access to all scans (in a company will be required a management between users scans...)