topic Re: "Could not install the scanner driver" MF227dw in Office Printers

"Could not install the scanner driver" MF227dw

phazex3375 — Wed, 13 Apr 2016 14:32:56 GMT

MF227dw has been great for windows 7 as a network printer and scanner. After moving to windows 10 all printer functions work fine but I cannot figure out a way to get my scanner driver installed. Windows won't even recognize a scanner is available for use. Have tried a few things including disabling windows ability to choose a default printer as well as installing and uninstalling the toolbox software several times. Any help would be appreciated

Re: "Could not install the scanner driver" MF227dw

phazex3375 — Wed, 22 Jun 2016 13:57:38 GMT

Have installed the latest drivers as of today and the supposed "patch" which comes up as an empty box that seemed to fix nothing. Please look into this Canon the product worked so great on Win 7 =( itd be a shame to have to get a new device when this is not even a year old but I need scan functions.

Re: "Could not install the scanner driver" MF227dw

pctcoating — Wed, 14 Dec 2016 22:05:23 GMT

It is same with ImageClassD1550. any help?

Re: "Could not install the scanner driver" MF227dw

TonyS — Tue, 27 Dec 2016 04:28:45 GMT

HAVING SAME PROBLEM WITH IMAGECLASS MF4890DW. DRIVER INSTALL FAILS AT SCANNER. I CAN SCAN TO MY LAPTOP VIA USB BUT CAN'T DO IT WIRELESSLY LIKE I COULD PRE WINDOWS 10. I HAVE INSTALLED NEW FIRMWARE ON PRINTER, LATEST DRIVERS AS FAR AS I CAN GO, SCAN TOOLBOX, PATCH...

YES, ALL CAPS AS I AM DISGUSTED.

Re: "Could not install the scanner driver" MF227dw

Webslinger — Mon, 03 Apr 2017 18:35:28 GMT

Yeah, I'm having the exact same issue trying to install the scanner driver on my parents' MF4770n. It's attached directly to their Asus router via ethernet cable.

[Windows 64bit] imageCLASS MF4770n MFDrivers (UFR II / FAX / ScanGear)
V20.90 17/02/2017

MF4700MFDriversV2090W64usEN.exe

The printer and fax drivers install perfectly fine. The scanner driver does not. The exact same error pops up.

Windows 10 64 bit OS Version 10.0.14393 is the Windows version used.

I've tried uninstalling all drivers (printer and fax), rebooting, reinstalling drivers, etc. Nothing works.

The driver install utility detects the Canon MF4770n perfectly fine over the LAN. Printer driver installs fine. The printer prints.

But the scanner driver refuses to install on Windows 10 64 bit computers using Administrator accounts.

Re: "Could not install the scanner driver" MF227dw

Sonya1 — Mon, 03 Apr 2017 11:43:36 GMT

Hi Webslinger,

Since the printer drivers install, there may be a program preventing the scanner drivers from installing. I suggest you place the computer in a Selective Start Up (see steps below), then uninstall and re-install the drivers (including the Patch for Network Scan, USB Scan) from our web site while in Selective Start Up to resolve your issue.

To place your computer in a Selective Start Up, please follow these steps:

1. Right-click the Start button.

2. Select 'Run'.

3. In the Run window type: Msconfig

4. Select OK. If the UAC window opens, type in your password and select OK.

5. In the System Properties screen, choose 'Selective Start Up'.

6. Uncheck the box labeled 'Load Start Up Items'.

7. Click Apply.

8. Under the Services Tab, click on 'Hide all Microsoft Services' at the bottom of the window just above the OK button.

9. Click 'Disable All'.

10. Click Apply.

11. Click Close.

12. Restart the computer.

After you successfully install the drivers, please follow these steps to return your computer to Normal Start Up:

1. Right-click the Start button.

2. Select 'Run'.

3. In the Run window type: Msconfig

4. Select OK. If the UAC window opens, type in your password and select OK.

5. In the System Properties screen, choose 'Normal Start Up'. The Services tab automatically returns to the previous settings.

6. Click Apply.

7. Click Close.

8. Restart the computer.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: "Could not install the scanner driver" MF227dw

Webslinger — Mon, 03 Apr 2017 17:57:36 GMT

Hi Sonya1,

Unfortunately, what you wrote didn't help. The problem persists. However, thank you for your response.

I suggest someone at Canon needs to try installing the scanner driver over network (not USB) using Windows 10 x64 with all Windows updates installed. I can reproduce this issue on more than one computer.

Re: "Could not install the scanner driver" MF227dw

phazex3375 — Mon, 03 Apr 2017 18:16:10 GMT

Hard to believe my thread has been viewed 1800+ times and still no fix one year later. I have a large number of offices which translate to a large number of future devices which will not have the name Canon on them thats for sure.

Re: "Could not install the scanner driver" MF227dw

Sonya1 — Mon, 03 Apr 2017 18:46:46 GMT

Hi Webslinger,

I recommend you contact our telephone technical support at this point. There is no charge for this call. The real time feedback of a telephone call would be very beneficial in this case. Please call our special toll-free number 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays), and a Canon telephone technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: "Could not install the scanner driver" MF227dw

Webslinger — Sat, 15 Apr 2017 14:47:58 GMT

We called, and there's still no solution.

Re: "Could not install the scanner driver" MF227dw

swechsler — Thu, 20 Apr 2017 00:40:09 GMT

Just wanted to add my name to the list as another user that can't get the scanner drivers to install on Windows 10/64 bits. My computer is a Lenovo that was upgraded from Windows 7 to 10 (the software was installed after the upgrade). Interestingly, my previous computer, a Dell, was also upgraded from Windows 7 to 10 64 bits (again, software installed after the upgrade), but had no problems whatsoever with the software installation.

Re: "Could not install the scanner driver" MF227dw

James_C — Thu, 20 Apr 2017 18:50:43 GMT

Hi swechsler,

Based on what you described It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Note: Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

Re: "Could not install the scanner driver" MF227dw

Webslinger — Sun, 22 Oct 2017 17:17:28 GMT

Contacting tech support reps doesn't help, in my experience, because

a) they either deny the issue is with the driver installation package provided by Canon, or

b) don't understand what the problem is.

I suggest this issue needs to be escalated to the driver development team.

Re: "Could not install the scanner driver" MF227dw

PC6uru — Fri, 15 Dec 2017 04:15:52 GMT

I may have finally resolve my issue. I had the problem everyone on this thread was having, after trying almost everything on my Win10X64 laptop, I tried the following.

1. Moved the unzipped installation package out of the downloads folder. I moved it to C:\Drivers\Canon

2. Removed the rediculously long folder name that was default from Canon's unzip program

3. Removed fax and xps printers from Windows (not sure if this helped or not)

4. Ran the install and it worked!

Re: "Could not install the scanner driver" MF227dw

mrubano — Fri, 23 Feb 2018 18:29:23 GMT

WIN KEY+R, type MSCONFIG and OK;
make sure sure you are set to NORMAL STARTUP;
For some reason my PC was set to selective mode;
Fixed issue;

Re: "Could not install the scanner driver" MF227dw

mrubano — Fri, 23 Feb 2018 18:29:46 GMT

WIN KEY+R, type MSCONFIG and OK;
make sure sure you are set to NORMAL STARTUP;
For some reason my PC was set to selective mode;
Fixed issue;

Re: "Could not install the scanner driver" MF227dw

duaneolson — Wed, 07 Mar 2018 23:05:45 GMT

Boy, that looked promising, but didn't fix the issue for me. I have a Win 7 32 bit PC and using the latest driver on their website. I can't get the scanner to work via USB or network. The printer portion will install and does work but I need to scan some documents. Tired of using my phone when I have a scanner.

Here is the error I get.

Any other ideas?

Duane

Re: "Could not install the scanner driver" MF227dw

tehal — Wed, 25 Apr 2018 00:25:05 GMT

It is the same problem with my Image class MF 212 w. Could anybody help ?

Re: "Could not install the scanner driver" MF227dw

James_C — Wed, 02 May 2018 08:21:47 GMT

Hi phazex3375

There is a recommended patch to install if you are having issues scanning in Windows 10. Let's perform the following steps to download and install the scanning patch:

1. Click HERE to launch the download and driver page. Your operating system should automatically be detected.

2. Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3. Attempt a scan at this point from the MF Toolbox softwware.

4. Click HERE for scanning instructions.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: "Could not install the scanner driver" MF227dw

Sonya1 — Wed, 23 May 2018 13:42:35 GMT

Hello phazex3375,

There must be a program interfering with installation of the scanner drivers on your Windows 10 computer. If you have not already done so, I suggest you place your Windows 10 computer in a Selective Start Up, then uninstall and re-install the drivers from our web site using the steps at this LINK while you are in Selective Start Up.

To place you computer in a Selective Start Up, please follow these steps:

1. Right-click the Start button.

2. Select 'Run'.

3. In the Run window type: Msconfig

4. Select OK. If the UAC window opens, type in your password and select OK.

5. In the System Properties screen, choose 'Selective Start Up'.

6. Uncheck the box labeled 'Load Start Up Items'.

7. Click Apply.

8. Under the Services Tab, click on 'Hide all Microsoft Services' at the bottom of the window just above the OK button.

9. Click 'Disable All'.

10. Click Apply.

11. Click Close.

12. Restart the computer.

After you successfully scan a document, please follow these steps to return your computer to Normal Start Up:

1. Right-click the Start button.

2. Select 'Run'.

3. In the Run window type: Msconfig

4. Select OK. If the UAC window opens, type in your password and select OK.

5. In the System Properties screen, choose 'Normal Start Up'. The Services tab automatically returns to the previous settings.

6. Click Apply.

7. Click Close.

8. Restart the computer.

If you need more assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.