topic Re: MCF624CW won't automaticall print from multi-purpose tray in Office Printers

MCF624CW won't automaticall print from multi-purpose tray

Ultraglide — Fri, 13 Oct 2017 21:48:00 GMT

I have a MCF624CW which gives me an error message when I print. I have to manually select the mutti-purpose tray for each page. I am using Windows 7.

Re: MCF624CW won't automaticall print from multi-purpose tray

James_C — Thu, 19 Oct 2017 15:55:18 GMT

Hi Ultraglide

In order to properly assist you, I will just need to know the specfic error message you are receiving when attempting to print?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Re: MCF624CW won't automaticall print from multi-purpose tray

Ultraglide — Fri, 20 Oct 2017 02:02:06 GMT

When I attempt to print, I get an error message to check the notifications. When I do so it says 'no paper'. When I hit the no paper, I get the LTR: Plain 1 greyed out but when I touch the A4: Plain 2 (which is not greyed out), it prints

Re: MCF624CW won't automaticall print from multi-purpose tray

Ultraglide — Sun, 22 Oct 2017 20:35:53 GMT

Re: MCF624CW won't automaticall print from multi-purpose tray

Sonya1 — Mon, 23 Oct 2017 14:18:24 GMT

Hello Ultraglide,

For clarification, I have a few questions about your situation. What size paper is loaded in your MF624Cw? Do you have the same size and type paper loaded in the paper drawer and in the multi-purpose tray?

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Re: MCF624CW won't automaticall print from multi-purpose tray

Ultraglide — Mon, 23 Oct 2017 15:59:37 GMT

I use standard 8-1/2x11 paper in the multi-purpose tray. The other tray is and always has been empty. The problem has only recently appeared.

Re: MCF624CW won't automaticall print from multi-purpose tray

James_C — Tue, 24 Oct 2017 14:07:46 GMT

Hi Ultraglide

You must specify the paper size and type settings to match the paper that is loaded. Please click HERE for instructions.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MCF624CW won't automaticall print from multi-purpose tray

Ultraglide — Wed, 08 Nov 2017 17:04:53 GMT

That doesn't work. I have since discovered that when I print from the iphone, it prints perfectly.