topic Re: I am no longer able to copy from ADF MX432 in Office Printers

I am no longer able to copy from ADF MX432

RoseMount — Wed, 22 Jan 2014 19:45:26 GMT

My printer jammed. Once resolved I attempted to copy again from the ADF. I get an error message that a document is in the ADF. I am able to copy when document is placed under the scan lid.

Any help?

Re: I am no longer able to copy from ADF MX432

jrhoffman75 — Wed, 22 Jan 2014 22:19:28 GMT

Are you sure every piece of jammed paper was removed? If so, try turning printer off and then on again.

Re: I am no longer able to copy from ADF MX432

RoseMount — Thu, 23 Jan 2014 14:32:40 GMT

Yes every piece has been removed. I tried power off but still same result

Re: I am no longer able to copy from ADF MX432

Julius — Fri, 14 Feb 2014 20:10:48 GMT

Hello!

Please try unplugging the printer for at least ten minutes. If the error returns upon powering it back on, please make sure there is not a jam anywhere in the unit by following the directions on the link below. You indicated you have checked; however, there are several areas a jam could be. We just want to ensure nothing was missed!

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=48002

If these troubleshooting steps do not work, please contact our support group for further assistance at http://bit.ly/Phone_Support.

Thanks!