topic Long prints are incorrect length on my IPF9400 in Office Printers

Long prints are incorrect length on my IPF9400

Tjrvaphotog — Wed, 18 Oct 2017 04:45:59 GMT

Printing wall wraps on a media type I have not used before. The wall wraps are different sizes, but all are over 8 feet high. They are printing short by 1.50" to 2". If I was confident they would all print the same incorrect length, I could simply adjust the height but this is less than ideal. I am using an IPF9400 on a Windows 7, 64 bit system, printing by exporting to the Adobe CC print plugin. I have had a similar problem with heavy canvas (67" X 44") but never with papers. This media is a paper, adhesive and release liner and a full roll weighs over 60 pounds. Is it the weight of the roll that is making a difference in how the media feeds through the printer? Small test prints were exactly to size. This issue is showing up only on the long prints.

Re: Long prints are incorrect length on my IPF9400

Tjrvaphotog — Wed, 18 Oct 2017 04:47:12 GMT

A little help would be appreciated. Thank you in advance.

Re: Long prints are incorrect length on my IPF9400

Danny — Tue, 17 Oct 2017 12:30:50 GMT

Hi, Tjrvaphotog!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!