topic Scan Black & White MF6180DW - no image (blank pdf) in Office Printers

Scan Black & White MF6180DW - no image (blank pdf)

jnobre — Thu, 28 Sep 2017 18:21:30 GMT

Hi,

I am new in the Canon world, today I replaced a main controller PCB, and after configuration of printer on win 7 64bit, and toolbox, everytime I choose to scan for pc option color (I get) a PDF with the image, neverless with bad quality as I supect the CCD is not ok, neverless if I choose B&W mode I get a blank pdf.

The copies from ADF and from flatbed are +-, less quality on ADF.

I already programmed the values of the service card.

I could not import the rest or do a export because the other board went down.

An help would be very appreciated.

Thanks in advance,

Joao.

Re: Scan Black & White MF6180DW - no image (blank pdf)

James_C — Wed, 11 Oct 2017 14:53:29 GMT

Hi jnobre,

Based on the specfic issue described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Scan Black & White MF6180DW - no image (blank pdf)

jnobre — Wed, 18 Oct 2017 17:49:19 GMT

Hi,

thank you but I already overcome the problem by myself.

regards,

John