topic Re: MF8580Cdw is not scanning Error 255,0,0 in Office Printers

MF8580Cdw is not scanning Error 255,0,0

RoseCen — Thu, 07 Sep 2017 04:20:17 GMT

Hi,

MF8580Cdw is not scanning. It has only just started producing this error everytime I follow the following instructions:

Click Scan on machine, remote, and it says waiting

On my computer I open up Toolbox and click scan B&W, it brings up Select Source: Platen Glass. No Auto Mode.

This has only started happening recently. What is the problem.

Then when I click scan. It says Error Code 255,0,0 Terminate Scanner Driver.

Very Frustrating.

Regards,

Rose

Re: MF8580Cdw is not scanning Error 255,0,0

James_C — Thu, 07 Sep 2017 22:05:05 GMT

Hi RoseCen,

In order to properly assist you, I will just need to know what operating system you are running? Additionally, how is the unit being connected to your system? (USB or Wireless).

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Re: MF8580Cdw is not scanning Error 255,0,0

RoseCen — Fri, 08 Sep 2017 01:47:02 GMT

Windows 10 Home is my operating System. There are three computers connected through an ethernet. We use wireless internet.

I hope this helps.

Regards

Rose

Re: MF8580Cdw is not scanning Error 255,0,0

James_C — Thu, 12 Oct 2017 14:54:55 GMT

Hi again RoseCen,

Thank you for your reply.

There is a recommended patch to install if you are having issues scanning in Windows 10. Let's perform the following steps to download and install the scanning patch:

1. Click HERE to launch the download and driver page. Your operating system should automatically be detected.

2. Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3. Attempt a scan at this point

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MF8580Cdw is not scanning Error 255,0,0

jvannghi — Wed, 18 Apr 2018 00:40:10 GMT

Hey guys,

I'm having the same exact problem, just stopped working all of a sudden.

I have Windows Professsional 7, 64-bit, wireless setup.

Please help, let me know, thanks!

John-

Re: MF8580Cdw is not scanning Error 255,0,0

James_C — Wed, 18 Apr 2018 16:02:21 GMT

Hi jvannghi

In order for us to better assist you, we will need some additional information. Do you mind answering a few questions so we can get a better picture of your situation?

1. Can a copy be made?

2. Did you install using the disk or download the software from Canons website?

3. Can you scan using the steps when you click HERE?

4. Are you attempting to scan from the MF Toolbox software?

Re: MF8580Cdw is not scanning Error 255,0,0

jvannghi — Wed, 18 Apr 2018 20:15:40 GMT

Hello James,

1. Can a copy be made?: Yes

2. Did you install using the disk or download the software from Canons website?

***yes, i've been using it for 4-5 years now. MF Toolbox.

3. Can you scan using the steps when you click HERE?

***I can't use MF Toolbox or direct from the scanner. "Data Transfer Occured, please check scanner status and cable connection." It's setup with for Wifi. Suddenly stopped. I scan 4-5 times a day normally with no problems.

4. Are you attempting to scan from the MF Toolbox software?

***yes, never a problem before.

Can someone help remotely to get this fixed ASAP? If so, please call me at [Personal information removed per Community guidelines], thanks!

Re: MF8580Cdw is not scanning Error 255,0,0

jvannghi — Wed, 18 Apr 2018 20:11:57 GMT

forgot to mention when using MF Toolbox, error is 155,0,0

can't communicate with device, cable may be disconnected or turned off, check status, driver terminated.

Thanks!

Re: MF8580Cdw is not scanning Error 255,0,0

jvannghi — Wed, 18 Apr 2018 20:13:32 GMT

also, printer is still connected cuz I could still print from computer.

I had this problem in the past a few years ago and don't remember what the fix was.

Thanks!

Re: MF8580Cdw is not scanning Error 255,0,0

Stephen — Wed, 18 Apr 2018 20:19:34 GMT

Hello, jvannghi,

Thanks for the updated information!

The Canon Community Forums aren't intended for immediate support. If you're in need of urgent assistance, please call 1-800-OK-CANON (800-652-2666), and our friendly support team will be happy to help! They're available weekdays between the hours of 10am to 10pm (ET).

Re: MF8580Cdw is not scanning Error 255,0,0

jvannghi — Wed, 18 Apr 2018 20:38:59 GMT

I'll call, thanks!

Re: MF8580Cdw is not scanning Error 255,0,0

jvannghi — Wed, 18 Apr 2018 23:30:36 GMT

Canon tech helped me update drivers and reinstall the MFtool and works now. He was baffled.

Thanks anyways!

Re: MF8580Cdw is not scanning Error 255,0,0

James_C — Tue, 22 May 2018 23:54:25 GMT

Hi RoseCen

Your information is helpful. There is a recommended patch to install if you are having issues scanning in Windows 10. Let's perform the following steps to download and install the scanning patch:

1. Click HERE to launch the download and driver page. Your operating system should automatically be detected.

2. Under the "Drivers" tab, you will need to download and install the file Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan.

3. Attempt a scan at this point.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MF8580Cdw is not scanning Error 255,0,0

leopoldoisarel — Wed, 25 May 2022 23:38:21 GMT

What I did was cleared all the settings on the printer itself and that worked.

I spent 2 hours with a Canon rep and he was not able to figure out what the problem was, after two ours all he recommended was a firewall install, which it did not make any since. After we hung up I even tried it with the USB cable option and would still not work. Then it occured to me to do a reset on the printer and that worked! I hope that this helps anyone having issues with their Canon printers.