topic Re: Canon E471 Problem with Failed to adquire information on the driver on software. Check the netwo in Office Printers

Canon E471 Problem with Failed to adquire information on the driver on software. Check the network

pcaceres2007 — Sat, 02 Sep 2017 15:57:10 GMT

Hi all

I was trying to install the the driver to printer E471 but all the time I find this message:

what I did:

1.- I validate the network connection . Result : Doesnt work

2.- I eliminate the windows firewall . Result : Doesnt work

3.- Was eliminate my anti-viruses Macfee . Result : Doesnt work

4.- I was logged as Administrator. . Result : Doesnt work

I am very frustated with this product and the installation

Any help can be appreciate

Pedro Caceres

Re: Canon E471 Problem with Failed to adquire information on the driver on software. Check the netwo

John_B — Sat, 02 Sep 2017 16:03:41 GMT

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please http://www.canon.com, and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.