MF4570DN not scanning

alextat — Tue, 22 Aug 2017 11:53:33 GMT

Hello! Sometiemes my MF4570DN won't scan apparently out of the blue. It says no spported scanners are installed. I'm running windows 10 on a laptop and the printer is installed on the network.

I have to uninstall both the toolbox and the drivers to get it to work again... I don't know what is causing this.

Lateredit: I uninstalled both the driver and the toolbox and downloaded them again so I was sure to have the latest drivers and it still says the same message, in the past a quick reinstall has done the trick, it would seam it does not this time...

Re: MF4570DN not scanning

James_C — Thu, 05 Oct 2017 15:35:23 GMT

Hi alextat,

Perform the following steps to scan:

1. Open the Windows Desktop.

2. Right click on the MF Toolbox icon and click Properties.

3. Click the Compatibility tab, then click "Change settings for all users".

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

5. Attempt a scan from the MF Toolbox software at this point.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

topic MF4570DN not scanning in Office Printers

MF4570DN not scanning

Re: MF4570DN not scanning