mf628cw printer can't copy

emakb — Sat, 03 Sep 2016 14:04:24 GMT

The printer is able to print and scan but won't copy.I don't have toner in the 3 colour cartridges but I have in the black one. I tried to clean and initialise some settings but to no avail. please help!

Re: mf628cw printer can't copy

kmaiolo — Thu, 20 Jul 2017 13:43:19 GMT

My copier suddenly stopped copying. it will print, scan and fax, but not copy.

Help!

Re: mf628cw printer can't copy

James_C — Thu, 20 Jul 2017 14:23:49 GMT

Hi Kmaiolo

There is a recommended patch to install if you are having copying issues. Let's perform the following steps to download and install the patch:

1. Visit Canon's website at: http://usa.canon.com/support

2. Type MF624Cw in the "Enter a Model Name" box and click search.

3. On the Support page for your unit, click the 'Drivers& Downloads' link in the middle of the page.

4. Select "Operating System" "It should automatically detect your operating system".

5. Under the Firmware Tab click on the file named "[Windows] imageCLASS MF628Cw/MF624Cw Firmware Update Tool (V01.35)". After reading the details and disclaimer, click 'I Agree to terms. Download and save the file to your computer. Once the download is complete, double-click the file from its download location to begin the installation.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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