topic imageCLASS MF4350d software didn't fully install in Office Printers

imageCLASS MF4350d software didn't fully install

zCanon — Sat, 05 Jul 2025 18:15:55 GMT

Hello All:

My printer is Canon imageCLASS MF4350d, it was bought years-ago. At that time, I was using wXP and the printer

was easily installed with attached CD and have been using very good for years.

After installation, the printer can also do MF-Toolbox, Scan..., and Printing.

Now I bought a HP laptop with w10. One specialist of this forum helped me to use CANON web page "Drivers & Downloads" to install this printer into w10.

The "Drivers & Downloads" page of CANON has two parts:

[Windows 64bit] imageCLASS MF4350d MFDrivers (UFR II / FAX / ScanGear) 10/07/16 19.51 MB SELECT

[Windows 64-bit] Patch for Network Scan, USB Scan (Windows 8/8.1/10) 10/07/16 4.09 MB SELECT

After press each select button, you can download the software and install it.

I followed the instructions step by step given me, BUT finally only installed the printer function in my w10 pc.

Now, I do be able to print with this w10 pc, but no function of Canon MF-Toolbox, such as scanner.

Please help me! -- Zhao

Re: Only installed 1/2

Sonya1 — Sat, 08 Jul 2017 20:54:38 GMT

Hello Zhao,

You can download the MF Toolbox from the Software section on our web site(see steps below).

1. Click HERE to go to the Drivers & Downloads page for your MF4350d.

2. The Drivers & Downloads page will open for the selected model.

Note: This page automatically detects your computer's operating system so that only the compatible drivers and software will be available for download.

3. Click on Software to view the section.

4. Click on SELECT next to [Windows 32bit & 64bit] Tool Box Ver.4.9.1.1.mf18 to download the scanning software.

5. After clicking on the SELECT button next the file name, click on DOWNLOAD to save the file to your computer.

6. Once the download is complete, double-click the file from its download location to decompress them. A new folder will be created in the same folder. The new folder will have the same name as the compressed file. (When you select [RUN], it unpacks the setup folder.)

7. If the Setup Wizard doesn't start automatically, open your Downloads (or Documents) folder.

(1) You will see two icons with the name: ToolBox_4911mf18_Win_EN. Double-click on the yellow folder icon with this name.

(2) In the folder you will see two listings for Setup. Double-click on the Setup that has the type as "Application".

8. Once complete, restart your computer.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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Re: Only installed 1/2

zCanon — Sat, 08 Jul 2017 22:04:20 GMT

Hello Sonyal:

Thank you a great deal. I have installed the Canon MF Toolbox 4,9.

-- Zhao

Re: Only installed 1/2

zCanon — Mon, 10 Jul 2017 13:52:55 GMT

Hello Sonyal:

To some reason, I need to re-install the Canon imageCLASS MF4350d into my w10.

This time, the results are: can print articles, the "Canon MF Toolbox 4.9" appeared on the screen.

BUT I did not see the "Canon MF 4320-4350" appeared on: "start > setting > Devices > Printer & Scanners"

as it previously did!

But it can print! Does it matter? -- Zhao

Re: Only installed 1/2

Sonya1 — Mon, 10 Jul 2017 14:09:19 GMT

Hello Zhao,

If you can print and scan, then the drivers and software are installed correctly. It doesn't matter.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Only installed 1/2

zCanon — Wed, 13 Dec 2017 16:33:00 GMT

Hello Sonya1 and others:

As you know I am using the old Canon imageClass MF4350d in the w10. You helped

me the installing months ago.

Since installed, I only used the printing function. Today I use the SCAN, it refused to work and said:

Cannot communica with the scanner.

The cable may be disconnected, or the scanner may be turned off.

Check the scanner status and try again. ...

I don't know how to "check the scanner status" and simply re-install the scanner with "ToolBox_4911mf18_Win_EN.exe"

But also failed! It prompts:

Installation has been interrupted

The wizard was interrupted before MF Toolbox could be completely installed.

To install program at a later time, run setup wizard to perform the system process

again."

How should do to recover the work of MF Scanner? -- Zhao

Re: Only installed 1/2

zCanon — Wed, 13 Dec 2017 17:19:05 GMT

Hello Sonya1 and others:

I tried the third time re-install, succeeded.

BUT, still can not open "scan-1* and remaining says:

Cannot communica with the scanner.

The cable may be disconnected, or the scanner may be turned off.

Check the scanner status and try again. ...

How should I do??? -- Zhao