topic Re: My computer recognizes my new printer as a scanner only in Office Printers

My computer recognizes my new printer as a scanner only

FiresideLodge — Sat, 01 Jul 2017 23:09:21 GMT

Hi,

I've got a brand new CANON MF634Cdw/MF632Cdw. Last night, I took it out of the box, followed all of the instructions in the quick setup guide and tried printing a document from my computer. Unfortunately, nothing was printed. I went to my control panel and checked the Devices and Printers section, only to find that my new printer was listed under Devices as a scanner. I've tried uninstalling the drivers and starting the process from scratch, but nothing seems to work.

Help!

Fireside Lodge

Re: My computer recognizes my new printer as a scanner only

Jason — Sat, 01 Jul 2017 23:13:33 GMT

Hi, FiresideLodge!

To have a better understanding of your issue, please let everyone know the version of Windows in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: My computer recognizes my new printer as a scanner only

FiresideLodge — Sat, 01 Jul 2017 23:22:02 GMT

I am using Windows 7 Home Premium

Re: My computer recognizes my new printer as a scanner only

Sonya1 — Sun, 02 Jul 2017 11:31:06 GMT

Hello FiresideLodge,

We're going to need a little more information about your situation before we can offer a solution.

(1) How is your printer connecting to your Windows 7 computer, with a USB cable or via your network?

(2) Are you able to set the default printer using the steps found at this LINK? If so, are you able to print a Windows test page?

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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Re: My computer recognizes my new printer as a scanner only

FiresideLodge — Mon, 03 Jul 2017 00:31:46 GMT

(1) The printer is connected by USB cable. The computer is a desktop that does not possess wireless capabilities.

(2) I am not able to set my new Canon machine as the default because the computer does not recognize it as a printer. Following the steps given in the link you provided, the printer is listed under devices as a scanner and right-clicking on it gives me scanning options only. http://imgur.com/a/xjSYb

Re: My computer recognizes my new printer as a scanner only

Sonya1 — Mon, 03 Jul 2017 12:03:25 GMT

Hello FiresideLodge,

It is unusual that your computer only recognizes the scanner. At this point, I recommend contacting us at 1-800-OK-CANON (1-800-652-2666) for further assistance. I understand that the forum may be your preferred method of communication; however, speaking with our telephone technical support group will be very beneficial in this case

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.