topic Re: MF Scan Utility not recognizing wireless in Office Printers

MF Scan Utility not recognizing wireless

Seminole95 — Sun, 18 Jun 2017 13:10:52 GMT

Hi, I have the Canon MF 733Cdw and run Windows 10 (x64).

When I go to the Scan Utility, it only shows a wired connection to the scanner under "Product Name." But I no longer have a wired connection.

How do I get it to recognize the wireless network version?

The wired version of the MF is listed in my print options as "Canon MF 731C/733C" whereas the wirelss network version is listed as "MF731/733". The latter option does not show under "Prodct Name" under "General Setting" in the Scan Utility.

Thank you.

Re: MF Scan Utility not recognizing wireless

Sonya1 — Sun, 18 Jun 2017 15:02:59 GMT

Hello Seminole95,

Since you are no longer using your MF733Cdw via a wired connection, I suggest you uninstall the current drivers and MF Scan Utility then reinstall the drivers and MF Scan Utility for the network connection to resolve your issue with your computer not recognizing the network scanner.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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Re: MF Scan Utility not recognizing wireless

Seminole95 — Sun, 18 Jun 2017 15:43:46 GMT

Thanks I will try that