Image class 4820d with Windows 7 - Tool box, giving prompt that "Cannot communicate with the scanner

rejoymohan — Thu, 18 May 2017 19:41:57 GMT

Dear All,

My Image class 4820d connected to a PC running Windows 7 Ultimate. The priting function is working. But while trying to scan, using the tool box, a prompt appears like this "Cannot communicate with the scanner....."

I have used the CD that came with the product. Since it didn't work, I had downloaded the driver from Canon support. I had connected the usb cable, only after the installation and restart of the PC.

Once the USB was connected, the installation was continued, but a prompt used to appear during all my attempts telling that, "The installation has failed"

Screen shots of the two error messages I got, during my several attempts.

Kindly help me, to solve this issue. Thanks in advance.

Rejoy Mohan

Re: Image class 4820d with Windows 7 - Tool box, giving prompt that "Cannot communicate with th

rejoymohan — Sat, 20 May 2017 07:49:57 GMT

Dear All,

Please help. Canon Service guy mentioned that, it is a windows error.

Giving below, the error promt I'm getting while trying to scan, using the Tool box.

Thanks in Advance.

Rejoy Mohan

topic Re: Image class 4820d with Windows 7 - Tool box, giving prompt that "Cannot communicate with th in Office Printers

Image class 4820d with Windows 7 - Tool box, giving prompt that "Cannot communicate with the scanner

Re: Image class 4820d with Windows 7 - Tool box, giving prompt that "Cannot communicate with th