Cannon MF628C Printer issue

usmalloyk — Sat, 06 May 2017 00:26:47 GMT

I have a 5 month old printer, my copy function is stuck on Pause, all other functions work fine, please advise. I cannot figure it out.

Thanks

Kevin

Re: Cannon MF628C Printer issue

James_C — Sat, 06 May 2017 08:02:27 GMT

Hi usmalloyk,

There is a recommended patch to install if you are having copying issues. Let's perform the following steps to download and install the patch:

1. Visit Canon's website at: http://usa.canon.com/support

2. Type MF628Cw in the "Enter a Model Name" box and click search.

3. On the Support page for your unit, click the 'Drivers& Downloads' link in the middle of the page.

4. Select "Operating System"

5. Under the Firmware Tab click on the file named "[Windows] imageCLASS MF628Cw/MF624Cw Firmware Update Tool (V01.35)". After reading the details and disclaimer, click 'I Agree to terms. Download and save the file to your computer. Once the download is complete, double-click the file from its download location to begin the installation.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Cannon MF628C Printer issue

usmalloyk — Sat, 06 May 2017 23:40:44 GMT

Thanks James, it worked, I will have to check for updates in the future. Thought maybe I would have been notified.

Kevin

topic Cannon MF628C Printer issue in Office Printers

Cannon MF628C Printer issue

Re: Cannon MF628C Printer issue

Re: Cannon MF628C Printer issue