topic Re: Why is there a thin vertical line on the copy when I use the feeder? in Office Printers

Why is there a thin vertical line on the copy when I use the feeder?

Ccorning — Tue, 23 Apr 2013 19:24:08 GMT

There is a thin vertical line on copies when I use the feeder but not when I copy from the glass. The copier is new. Any ideas?

Re: Why is there a thin vertical line on the copy when I use the feeder?

Naomi — Tue, 23 Apr 2013 19:56:58 GMT

Hi Ccorning!

To have a better understanding of your issue, please let everyone know which model copier you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your specific copier.

Thanks!

Re: Why is there a thin vertical line on the copy when I use the feeder?

Ccorning — Wed, 24 Apr 2013 14:10:35 GMT

It's a D1320.

Re: Why is there a thin vertical line on the copy when I use the feeder?

Ccorning — Wed, 24 Apr 2013 14:12:06 GMT

ImageClass D1320. Sorry.

Re: Why is there a thin vertical line on the copy when I use the feeder?

Deborah — Thu, 25 Apr 2013 23:41:04 GMT

Hi Ccorning,

When a vertical line (top to bottom) is produced only when using the feeder (ADF) of your laser product, the issue would actually be due to a small mark or debris on the scanning glass area that sits directly under the left panel cover of the ADF. This occurs because as the paper feeds through the ADF and across the scanning area, every inch of the paper passes over the small mark which gets picked up by the scanner. This then produces what looks like a line. However, thorough cleaning can resolve the issue.

You can clean the platen glass and the underside of the ADF by following the procedure below.

1. Turn OFF the Main Power Switch and disconnect the power cord.

2. Open the ADF.

3. Clean the ADF scanning area on the left side of the platen glass and the same area on the lid (the area that would touch the scanning area when the lid is down) with a cloth dampened with water. You will want to carefully and fully clean the glass in the ADF scanning area. Look for scratches, tiny spots and marks of any sort. If marks are noticed, you may have to clean the platen glass up to three times or more depending on what created the mark (i.e.. correction fluid, pen ink). You can use a soft lint free cloth either dry, with glass cleaner or water to clean the glass and may have to scrub until it squeaks to remove certain types of marks.

NOTE: Please spray the cloth with the cleaning solution and not the glass.

Another way to ensure the mark is removed is to use a credit card by placing in on a angle and sliding it across the glass in one direction. The plastic of the card will not scratch the glass. You can then lift the credit card when reaching the end of the glass and return to the other side to slide it across again. Then wipe the area with a soft, dry cloth.

4. Close the ADF.

5. Reconnect the power cord and turn ON the Main Power Switch.

Caution: Be careful not to get your fingers caught.

After cleaning the glass, run 4-5 blank/clean pages through to test it. If the thin black line still appears, please try cleaning the scanning area again as a mark on the glass is the only cause for this. If the issue persists, there may be a scratch in the glass which would require service.

If further assistance is needed, please feel free to Contact Us.

Re: Why is there a thin vertical line on the copy when I use the feeder?

afisher — Sun, 25 Aug 2013 01:58:27 GMT

Thanks for the details on this. I had the same issue and this was very helpful.

Re: Why is there a thin vertical line on the copy when I use the feeder?

Vanguard — Thu, 16 Jul 2015 16:19:59 GMT

Does this apply to the Imageclass MF8580CDW model? Also what is the the ADF?

Re: Why is there a thin vertical line on the copy when I use the feeder?

how2do — Tue, 05 Jan 2016 17:16:11 GMT

I have a MF8580 and it just started printing a 'red' line from top to bottom of all pages (1/2" in from right side) when using wireless from laptop...it prints perfectly fine from the feeder and copying from glass...
Any ideas??

Re: Why is there a thin vertical line on the copy when I use the feeder?

Hammy — Fri, 19 Feb 2016 20:25:07 GMT

I am also getting two thin verticle lines only when printing through my network. Copying does not produce problems. My lines are blue. Canon MF8580CDW color laser printer.

Re: Why is there a thin vertical line on the copy when I use the feeder?

discountcenter — Sat, 20 Feb 2016 13:00:44 GMT

Clean all the feeding mechanism components. It will fix the black lines that were appearing on copied documents when you will use the auto-feeder.

Re: Why is there a thin vertical line on the copy when I use the feeder?

Hammy — Mon, 11 Jul 2016 18:23:34 GMT

Canon support traced the problem to the toner cartridges. I was using off-brand toner. As soon as I switched to Canon toner, the lines disappeared.

Re: Why is there a thin vertical line on the copy?

stripe — Wed, 02 Nov 2016 22:45:16 GMT

I have a new ImageClass MF 229 dw. I'm getting a black line on copies of documents coming from paper tray (not scanned or copied) and I'm using Canon toner cartridge. How do I remedy it...it's irritating!

Re: Why is there a thin vertical line on the copy when I use the feeder?

irfanyousef — Fri, 18 Nov 2016 20:51:26 GMT

Re: Why is there a thin vertical line on the copy when I use the feeder?

bobocomms — Thu, 27 Apr 2017 02:25:38 GMT

This appears like you are talking about the glass area vice the feeder...I am having the same issue and have cleaned the feeder and have changed the toner cartridge (which I dont believe is the problem because using the glass area does not give me streaks)...Any assistance with this is appreciated...

Re: Why is there a thin vertical line on the copy when I use the feeder?

Jason — Thu, 27 Apr 2017 02:33:48 GMT

Hi, bobocomms!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: Why is there a thin vertical line on the copy when I use the feeder?

bobocomms — Tue, 02 May 2017 23:20:32 GMT

We have a D1320...If you lay the document on the glass I have no lines

but if I use the feeder it does have the lines...

Re: Why is there a thin vertical line on the copy when I use the feeder?

bobocomms — Tue, 02 May 2017 23:57:24 GMT

I found the problem...Googled the problem and came up with Slit Glass cleaning...Took a clean rag and some ahchohol and it wiped right clean...

The slit glass is to the left of the platen glass...On the 1320 it is a thin plastic film piece that can be lifted up to clean underneath it...

Thanks for your help...

Why is there a thin vertical line on the copy when I use the feeder Imageclass D1350

cindyc_tb — Thu, 25 May 2017 18:25:29 GMT

I only have this red line when I scan through the document feeder. I believe when I ran a page through it, some of the red ink from a stamp stuck to a roller or another piece of equipment when it went through. I can't tell how to take apart the document feeder to clean the rollers or other equipment to remove the red ink inside the document feeder. Are there instructions somewhere?.

Re: Why is there a thin vertical line on the copy when I use the feeder?

oldboot — Fri, 30 Jun 2017 01:29:45 GMT

I have just bought a MF229dw Why do I have a vertical line on my copy when I use the feeder, but not when I print from my computer or use the glass to make copies? How can I eliminate this vertical line?

Re: Why is there a thin vertical line on the copy when I use the feeder?

Ndawula — Tue, 11 Jul 2017 05:35:35 GMT

Hello

I have Canon iR1024iF it puts a vertical stripe while am printing or photocopy