topic Re: Image Runner 1023iF Platen Glass only source available... in Office Printers

Image Runner 1023iF Platen Glass only source available...

mikey117 — Mon, 01 May 2017 15:34:57 GMT

Using an Image Runner 10213iF connected via USB, running 64 bit Windows 7 Pro.

When trying to scan to email, I now only have platen glass listed as a source, auto or document feeder are no ,onger available as options.

No recent major changes, other than adding a network printer via a tcp/ip port.

What happened & how do I get options back?

Thanks!

Re: Image Runner 1023iF Platen Glass only source available...

Crista — Mon, 01 May 2017 15:44:40 GMT

Hi mikey117!

Thanks for posting in the Canon Forums!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area.

We hope this helps!

Re: Image Runner 1023iF Platen Glass only source available...

mikey117 — Mon, 01 May 2017 16:13:42 GMT

So, doesn't this work like Dell, HP, etc., forums, where other users might offer solutions?

Re: Image Runner 1023iF Platen Glass only source available...

Crista — Mon, 01 May 2017 16:22:18 GMT

Hi mikey117!

We encourage users to discuss and troubleshoot problems with their Canon products! We just wanted to let you know that Canon USA does not provide direct support for imageRUNNER series products via our technical support team or on our Forum. If you do not receive an answer to your question from another user on our Forum, then we recommend reaching out to your dealer.

We hope this clarifies!