Canon MF4770N not scanning since changing to Windows 2012 rs

aizquierdo — Sat, 29 Apr 2017 19:35:34 GMT

I cannot locate toolbox or utilities and when i select the scan option and choose computer it says "connect computer"

and remote scanning doesnt do anything as well.

Re: Canon MF4770N not scanning since changing to Windows 2012 rs

Sonya1 — Sat, 29 Apr 2017 20:04:57 GMT

Hello aizquierdo,

Scanning is not supported when using the imageCLASS MF4770n with Windows Server 2012 R2 (or any Windows Server operating system). If you want to continue to scan with your computer, you will need to use a Windows Vista, 7, 8/8.1 or 10 (or Mac OS X verison 10.5.8 and up) operating system; the MF Toolbox is available for these operating systems.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

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Canon MF4770N not scanning since changing to Windows 2012 rs

Re: Canon MF4770N not scanning since changing to Windows 2012 rs