topic Re: SCANNING TO PDF PROBLEM IN MF628Cw in Office Printers

SCANNING TO PDF PROBLEM IN MF628Cw

Devika — Tue, 18 Apr 2017 14:36:09 GMT

Hello,

I have a MF628Cw Canon Printer. The problem is when I scan documents from this printer to my PC, it saves all the documents in JPEG format. Kindly let me know a solution to save documents in PDF format to my PC. Since I use it for office purpose, everytime I have to sit and convert all these documents to PDF. It is annoying because this consumjes alot of time.

Thankyou

Re: SCANNING TO PDF PROBLEM IN MF628Cw

Stephen — Tue, 18 Apr 2017 15:00:21 GMT

Hello Devika,

Thanks for reaching out to Canon USA!

You'll want to ensure you're using the most up-to-date Canon software on your computer. You can download it from the Canon USA site HERE.

Once you have the software installed, if you're still having problems, you'll want to reach out to our US-based support team for assistance. They're available from 10am to 10pm (ET) during the week at 1-800-OK-CANON (800-652-2666).

If you're outside of the USA, you'll need to get in touch with Canon in your country or region for support options by clicking HERE.

We hope this helps!

Re: SCANNING TO PDF PROBLEM IN MF628Cw

Devika — Tue, 18 Apr 2017 15:37:18 GMT

Thankyou for the solution. Unfortunately it dint help. I guess I will have to contact the Canon help centre here in Muscat.