topic Re: Bidirectional support grayed out on Canon 2030 in Office Printers

Bidirectional support grayed out on Canon 2030

pal_noc — Thu, 19 Dec 2013 13:57:36 GMT

Hi,

I'm creating a new print server on Windows 2008 Standard R2 x64.

After installing the drivers for the Canon Image Runner 2030 color I am unable to check the "Enable Bidirectional Support"

I have tried the latest .INF drivers several times as well as the setup package.

The strange thing is that on our current print server (Windows 2003 Enterprise) it is checked.

Any idea?

Michiel

Re: Bidirectional support grayed out on Canon 2030

pdills88 — Tue, 07 Jan 2014 23:41:32 GMT

I'm also having this EXACT problem, on an Image Runner Adv 7260!, and Win 2008R2 server.

I'm using the UFXII current driver, and enabled RAW and Bi-Directional Comm on the printer-side.

On the server-side, the option "Enable Bidirectional Communication" is GRAYED OUT!

I would be nice if Canon responded to this.

Thanks.

Re: Bidirectional support grayed out on Canon 2030

pal_noc — Thu, 09 Jan 2014 11:44:30 GMT

Actually, I don't think I am experiencing any downsides from it. Printing seems to be fine with the option greyed out.

Re: Bidirectional support grayed out on Canon 2030

Crista — Thu, 09 Jan 2014 20:34:27 GMT

Hi pdills88!

Thanks for posting in the Canon Forum! Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OKCANON (652-2666) and we will be happy to provide dealers who are in your area.