Computer does not detect scanner (MF 4800) but does detect printer

roastbeef — Sat, 11 Mar 2017 13:35:39 GMT

My computer (Windows 10) does not detect my wireles scanner (MF 4800) but does detect the wireless printer (they are a single physical device). However, my husband's and my son's computers can detect both just fine. How do I solve this problem?

Re: Computer does not detect scanner (MF 4800) but does detect printer

Jason — Sat, 11 Mar 2017 04:19:38 GMT

Hi roastbeef,

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://Canon.us/SupportCF

You can also use the following link to browse our library of user manuals by clicking HERE.

Thanks!

topic Computer does not detect scanner (MF 4800) but does detect printer in Office Printers

Computer does not detect scanner (MF 4800) but does detect printer

Re: Computer does not detect scanner (MF 4800) but does detect printer