topic Re: Maxify MB2320 ink puddles in Office Printers

Maxify MB2320 ink puddles

SadieHawkins — Thu, 16 Feb 2017 20:26:08 GMT

The paper feed area, into the printer for printing, has a bunch of "slots" for lack of my knowing the technical word. Canon's ink carts leak ink into those slots. As the paper passes over them for printing, the ink smears the page.

I cannot find a solution for this other than to use a Q-Tip moistened with alcohol to remove the excess ink.

Badly engineered equipment.

Re: Maxify MB2320 ink puddles

Michael — Thu, 16 Feb 2017 21:18:04 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Maxify MB2320 ink puddles

SadieHawkins — Thu, 16 Feb 2017 21:52:20 GMT

With the door open, you see the slots or grooves, I cannot know the technical name for this. Ink pools along or between them. The printed page has smudges. I clean it out with a Q-Tip moistened with 91% isopropyl alcohol. After a few minutes of drying the printer prints without streaking/smudging.

Re: Maxify MB2320 ink puddles

SadieHawkins — Wed, 22 Feb 2017 22:03:51 GMT

I have no response from Moderator Michael. Is he no longer with Canon?

Re: Maxify MB2320 ink puddles

Michael — Mon, 06 Mar 2017 20:12:09 GMT

Hello.

As advised previously, our support group will have to troubleshoot this matter. Please use the link below to contact our support group for assistance with your issue.

This didn't answer your question or issue? Find more help at:

http://Canon.us/ContactCF

Re: Maxify MB2320 ink puddles

SadieHawkins — Mon, 06 Mar 2017 21:15:50 GMT

Upon contacting Canon, all I get is more requests to contact you. No help, no support.