topic Re: scanner not recognized on Windows 10 in Office Printers

scanner not recognized on Windows 10

ronwebber — Thu, 05 May 2016 01:13:19 GMT

I just purchase a new Windows 10 computer and added my Cannon MP216n printer software and update from website

at first everything worked and now the cannon toolbox can not find Scanner. My windows 8 computer on the same WiFi finds it and works fine. I do not know why it stopped working. I have deleted the printer and reinstalled but the same result.

Any suggestions?

Re: scanner not recognized on Windows 10

Patrick — Fri, 06 May 2016 14:21:42 GMT

Hi ronwebber,

Please double check the model number of the Canon printer that you own.

Could the model number be imageCLASS MF216n instead of MP216n?

Re: scanner not recognized on Windows 10

ronwebber — Fri, 06 May 2016 15:20:54 GMT

Yes sorry it is MF216n.

Re: scanner not recognized on Windows 10

Janellej — Mon, 20 Feb 2017 21:02:09 GMT

so is it true? Mine quit working too and I have windows 10. Is this why it quit working?