topic Re: imageclassMF249dw - cannot scan without USB connection in Office Printers

imageclassMF249dw - cannot scan without USB connection

vmurrell — Wed, 08 Feb 2017 23:36:55 GMT

I've just installed drivers for the imageCLASS MF249dw printer. I can print wirelessly from the computer (Dell lattitude running windows 7) but cannot initiate a scan from the computer without connecting via USB. I *can* scan wirelessly from a Mac. I've uninstalled and reinstalled the Canon scan utility and drivers. Thank you

Re: imageclassMF249dw - cannot scan without USB connection

Patrice — Thu, 09 Feb 2017 20:30:37 GMT

Hi vmurrell!

Please verify that the MF249dw is selected in the MF Network Scan Utility by following the steps below:

1. Click in the system tray.

2. Select the check box for the machine, and click [OK].

After verifying this information, please scan a document.

If you still experience an issue with the scanning function, or are unable to located the MF Network Scan Utility, please call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.

Re: imageclassMF249dw - cannot scan without USB connection

vmurrell — Thu, 09 Feb 2017 20:44:13 GMT

Thanks, but that icon is not in my system tray. I have installed both from the DVD and then from a web download.

Re: imageclassMF249dw - cannot scan without USB connection

vmurrell — Tue, 14 Feb 2017 13:58:36 GMT

Any other suggestions, please?

Re: imageclassMF249dw - cannot scan without USB connection

Patrice — Tue, 14 Feb 2017 20:29:45 GMT

Hi vmurrell.

It is recommended that you call us at 1-800-OK-CANON (1-800-652-2666) for further assistance. We understand that the forum may be your preferred method of communication; however, the live feedback that is available by telephone will be very beneficial in this case.