topic Re: ImageClass D1550 - scanner does not work under windows 10? in Office Printers

ImageClass D1550 - scanner does not work under windows 10?

pctcoating — Fri, 16 Dec 2016 22:04:44 GMT

We have a new Imageclass D1550 MF printer - print and fax works, but not scanner. Scanner drivers does not get installed , or scanner is not recognised in windows 10 computers. Any body has same issues?

Re: ImageClass D1550 - scanner does not work under windows 10?

Patrice — Fri, 03 Feb 2017 04:33:12 GMT

Hi pctcoating.

I will be able to assist you.

It is unclear if you receive an error when installing the scanner driver, or when attempting to scan a document. If you receive an error when installing the driver, please temporarily disable any antivirus or firewall software, as it may cause a conflict with the installation.

If you are experiencing an error when scanning a document, please download and install the Network/USB Scan Patch. For more information about the patch, please click the link below:

Windows Scanning for imageCLASS

If you still experience an error, or need immediate assistance, please call us at 1-800-OK-CANON (1-800-652-2666).

Re: ImageClass D1550 - scanner does not work under windows 10?

pctcoating — Fri, 03 Feb 2017 17:17:06 GMT

Yes, we did receive an error when installing the scanner driver, basically it does not get installed. We have disabled firewall and anti visrus during installation. but no success.

Re: ImageClass D1550 - scanner does not work under windows 10?

pctcoating — Fri, 03 Feb 2017 17:23:55 GMT

Error message : MF drivers , Could not install the scanner driver. try to install again